Nicole Couch
DK Haney Roofing & Turner Roofing Services LLC
Fort Worth,TX
17
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Administrative Bookkeeper
2 Years 6 Months- Manage accounts payable and accounts receivable functions, including invoice processing, payment tracking, and collections.
- Maintain accurate financial and administrative records to support daily business operations.
- Process employee payroll while maintaining accuracy and confidentiality.
- Prepare, notarize, and process construction-related documents, including lien waivers and pay applications, as a commissioned Texas Notary Public.
- Coordinate onboarding for new hires, including employment documentation, I9 Verification and new employee setup.
- Provide front office support by answering phones, greeting clients and vendors, managing correspondence, and handling general administrative duties.
- Assist with document management, filing, and office organization to ensure efficient workflow.
Motor Vehicle Technician
4 Years 8 Months- Ability to identify, research and evaluate customers licensing transactions and needs utilizing critical thinking.
- Resolving complex/difficult customer issues/conflicts pertaining to vehicle licensing and registration while maintaining superior customer service.
- Knowledge of vehicle code and accounting regulations of the Department of Motor Vehicles relating to collection, recording and processing fees along with disbursement of vehicle/drivers licenses, stickers, plates/indicia.
- Conducted vision, hearing, and knowledge examinations for commercial and non-commercial licenses.
- Verified authenticity of birth/legal documents during processing of drivers licenses/identification cards to prevent fraud.
- Conducted comprehensive vehicle identification inspections required for registration licensing purposes on new, used & salvaged vehicles.
- Reviewed and audited license and registration applications daily for completeness, ensuring compliance with department policies, regulations, and vehicle codes.
- Trained Control Cashier relief personnel on auditing technicians’ cash collections, including inputting and verifying daily deposits and maintaining accurate records.
Patient Care Coordinator
9 Years- Corresponded with patients through general office duties including answering multi-line phones, routing telephone calls or messages to appropriate staff. Greeting the public, typing, proofreading notations made on charts, filing, sorting and handling of incoming/outgoing mail & HIPAA compliant emails.
- Supported senior administrators by managing daily scheduling and task coordination.
- Uphold confidentiality and regulatory compliance guidelines from initial examination, diagnostic records & financial consults.
- Coordinated communication among insurance companies, dental specialists, and office staff to streamline patient care processes.
- Managed accounts receivable functions, including invoicing and resolving discrepancies to maintain accurate financial records.
- Prepared cash deposits daily.
- Coordinated travel accommodations for staff attending conferences.
Education
High School Diploma
California Scholastic Federation member | Extracurricular Involvement: Junior Varsity/Varsity Softball, Junior Varsity/Varsity Pep Squad, Associated Student Body
Skills
Energetic & outgoing
Strong organizational skills
Seasoned in conflict resolution
Excellent multi-tasker
Superior communication skills (written & verbal)
Effective team player
Cash handling accuracy
Timeline
Administrative Bookkeeper
DK Haney Roofing & Turner Roofing Services LLC
02.2024 - CurrentRead More
Motor Vehicle Technician
California Department of Motor Vehicles
04.2019 - 12.2023Read More
Patient Care Coordinator
Nagel Orthodontics
10.2009 - 10.2018Read More
Fillmore Senior High School
High School Diploma
Read More