Nicole Couillard

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Investigated suspicious activities and persons to maintain security of premises.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Issued access cards to authorized personnel to monitor access points.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Kept building spaces premises clean inside and outside.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Reported damages and hazardous conditions to management for further action.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Responded immediately to calls from personnel to clean up spills and wet floors.

• Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Sold, printed and issued tickets to guests.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Trained new staff on hospital processes and procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Planned schedules and workflows based on expected customer demands.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Increased efficiency and team productivity by promoting operational best practices.
• Trained staff on operating procedures and company services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Escalated issues to proper supervisors when standard processes were not effective.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Interacted with guests in friendly and knowledgeable way.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Safely and securely loaded items to prevent damage during transport.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Transported merchandise pallets to move in warehouse.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.

See above description.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Followed food safety and sanitation guidelines at all times.
• Cross-trained in other areas of restaurant to provide additional support during busy periods.
• Resolved problems with orders quickly and offered refund or replacement.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Used POS system to enter orders, process payments and issue receipts.