Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Craig

Greenville,SC

Summary

Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Professional hospitality worker prepared for this role. Skilled in delivering exceptional customer service, managing orders efficiently, and maintaining clean, welcoming environment. Strong team player focused on adaptability and achieving results. Reliable and flexible with positive attitude and strong communication skills.

Overview

27
27
years of professional experience

Work History

Restaurant Food Server

Olive Garden Restaurant
05.2024 - Current
  • Managed multiple tables efficiently, prioritizing tasks to enhance service flow during peak hours.
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
  • Resolved guest complaints promptly, fostering a positive dining atmosphere and repeat business.

Customer Service Representative

Adhesive Applications
02.2022 - 04.2023
  • Provided exceptional support to customers via phone, email, and chat channels.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Responsible for data entry, taking and processing orders,
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Medical Front Office Receptionist

United Healthcare Group
02.2021 - 02.2022
  • Managed patient scheduling, ensuring efficient use of appointment slots.
  • Processed patient intake forms, verifying accuracy and completeness of information.
  • Coordinated insurance verification and authorization processes for seamless patient access.
  • Handled incoming calls professionally, addressing inquiries and directing them appropriately.

Banquet Captain and Team Leader

Ark of Las Vegas
10.1998 - 05.2019
  • Supervised banquet staff to ensure smooth event operations and exceptional guest experiences.
  • Coordinated logistics for events, including setup, service flow, and breakdown procedures.
  • Resolved guest concerns promptly to maintain high levels of satisfaction throughout events.
  • Coordinated with external event planners to ensure their vision was accurately brought to life.

Education

High School Diploma -

Don Antonio Lugo
Chino, CA
06-1992

Skills

  • Special event coordination
  • Guest relations management
  • Multitasking and organization
  • Customer service
  • Team management
  • Insurance verifications
  • Organization and time management
  • Customer relationship management (CRM)
  • MS Excel, MS Word, Athena, DocuTap,Micros, Syspro, Act ane CCC

Timeline

Restaurant Food Server

Olive Garden Restaurant
05.2024 - Current

Customer Service Representative

Adhesive Applications
02.2022 - 04.2023

Medical Front Office Receptionist

United Healthcare Group
02.2021 - 02.2022

Banquet Captain and Team Leader

Ark of Las Vegas
10.1998 - 05.2019

High School Diploma -

Don Antonio Lugo
Nicole Craig