Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Cram

Millinocket,ME

Summary

Dynamic merchandise associate with retail experience at TSC, recognized for enhancing customer satisfaction through exceptional service and effective merchandise presentation. Skilled in cash management and store organization, I successfully boosted sales performance by creating visually appealing displays while fostering strong team collaboration to resolve customer concerns promptly.

Overview

2025
2025
years of professional experience

Work History

Merchandise Associate

TSC
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
  • Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Rotated manufacturer products.

Front Desk Receptionist

Gateway Inn
10.2023 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Education

CDA

University of Maine
Orono, ME

General Studies

Schenck High School
East Millinocket, ME

Skills

  • Retail experience
  • Store organization
  • Cash management
  • Planogram execution
  • Merchandise presentation

Timeline

Front Desk Receptionist

Gateway Inn
10.2023 - 05.2024

Merchandise Associate

TSC

CDA

University of Maine

General Studies

Schenck High School

Similar Profiles

CREATE PROFILE
Nicole Cram