Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Affiliations
Websites
Timeline
Manager
Nicole Crary

Nicole Crary

Worcester,MA

Summary

Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project and portfolio management, budget oversight, business analysis and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments. Passion for using technology to better people’s lives.

Overview

21
21
years of professional experience
5
5

Certifications

Work History

Associate Director, Integrated Project Management (R&D)

embecta
07.2022 - Current
  • Responsible for leading cross-functional System Core Teams to integrate workstreams across software engineering, hardware engineering, human factors, manufacturing, marketing, quality, regulatory, medical, and clinical affairs
  • Identify risks of the project and develop scenarios to overcome them
  • Report on the progress of the program with an agreed frequency to senior management and program members
  • Coordinate day-to-day project execution
  • Define and manage a cross-functional holistic integral project plan and schedule
  • Organize and manage all resources to be used (people, time, budget, and information)
  • Communicate with Technical Leadership Team to prioritize development actions; coordinate prioritization with roadmap activities as well as integrating input from customers and development partners
  • Provide input and decision making on development process, including project artifacts and development/test operations, tools, and continuous improvement
  • Sourced and selected new Project and Portfolio Management tool for PMO and R&D
  • Planned and drove quarterly project planning sessions utilizing Lean scheduling approach with R&D members to support strategic new product introduction initiatives
  • Integrated Project Manager within a team to submit and receive510(k) approval for tubeless Insulin Patch Pump
  • Integrated Project Manager leading a team to submit and receive IDE approval for a clinical trial of a Closed Loop Automated Insulin Delivery system
  • Managed strategic initiative project budget of $26M

Director, Program Management Office (R&D)

Lifeline Systems Co. (formerly Philips Lifeline)
03.2021 - 07.2022
  • Engage cross-functionally with Leadership team, Product Management, Engineering, Enterprise IT, QA/V&V, Quality & Regulatory, Service Operations, Marketing, Sales, and Finance departments to oversee portfolio of prioritized projects as well as plan and deliver status on strategic initiatives and sustaining activities
  • Guide teams on Program Increment and Portfolio management process and ensuring adherence
  • Collaborate with Quality and Regulatory team members to ensure conformance with Quality Management System by updating documentation and processes and communicating changes
  • Lead team of two Program Managers and three Project Managers
  • Monitor compliance with project management standards, policies, procedures, and templates
  • Conduct resource analysis for portfolio, execute Change Request process, and outline PMO transformation plan, including maturity assessment and tools evaluation
  • In role of Release Train Engineer, planned and drove quarterly Program Increment Planning sessions and associated ceremonies (ART Sync, PO Sync and Daily Standups) with10 IT scrum teams and R&D members to support strategic hardware, software, business system, business operations and product initiatives
  • Project Manager to lead the strategic implementation of a third-party mobile product into business systems, business process and emergency monitoring system to facilitate the swap of65,000 devices from the field within a5-month period
  • Delivered on-time in two phases (October and December)
  • Business/IT Program Manager partnering with consultant for the implementation of a new ERP system for the supply chain and finance operations
  • Program Manager responsible for the plan and execution of warehouse & distribution center move from PA to SC

Sr. Manager UI/UX Software Development and Business Systems Analysis

Lifeline Systems Co. (formerly Philips Lifeline)
01.2018 - 03.2021
  • Consulted with program managers to predict labor requirements for delivering projects within budgetary and timeline requirements
  • Collaborated cross-functionally with PMO, product management, engineering, V&V, Q&R, Service Operations, Marketing, Sales, and Finance departments to strategically plan and deliver prioritized initiatives
  • Set ambitious objectives for Software Development and Business Analysis team members
  • Mentored teams and examined project roadblocks to ensure quick issue resolution, while promoting utilization of best practices
  • Engaged with project leaders to identify requirements, outline scopes, and lead projects to realize business visions
  • Executed in-depth risk assessments as well as management and response strategies to prevent roadblocks
  • Supervised and led team of12 developers and7 product owners in analysis and development of business operational, business critical, and mission critical software
  • Oversaw annual cost center budget of $5M to $7M
  • Selected for Executive Lean Leadership program

Senior Manager, Business Systems Analysis

Lifeline Systems Co. (formerly Philips Lifeline)
05.2016 - 01.2018
  • Coached and trained business analysts and product owner team members to establish a cohesive team approach
  • Outlined and wrote content as well as facilitated training workshop for Feature Writing; incorporated by Philips SAFe Agile coach into curriculum for other Philips’s business teams
  • Organized and led multiple problem-solving workshops to diagram and chart issues for facilitating comprehensive and seamless analysis in alliance with cross-functional teams

Manager, Business Systems Analysis

Lifeline Systems Co. (formerly Philips Lifeline)
06.2015 - 05.2016
  • Led planning for each sprint, post-sprint reviews, and retrospectives
  • Implemented Daily Management within BA team via weekly comm cell
  • Active member of Philips Change Agent program
  • Directed team of10 business systems analysts
  • Played crucial role as key member of R&D leadership team to introduce SAFe agile methodologies and drive adoption throughout organization

Senior Business Systems Analyst

Lifeline Systems Co. (formerly Philips Lifeline)
07.2011 - 06.2015
  • Collaborated with QA testers and business users to conduct end-to-end business testing and post-production testing on latest and existing systems and products
  • Implemented standards and playbook for user acceptance testing of business systems and end to end testing; trained BAs and QA on approach and methodology
  • Identified and examined business requirements for business systems
  • Diagnosed and resolved issues with products and systems
  • Created UX concepts, such as personas, task analysis, wireframes, storyboards, and use cases to amplify user flow
  • Determined strategy and directed team of30 testers to facilitate the execution of Internal Beta, Field Testing and External Beta for the first gen mobile help button product launch
  • Selected for Philips Leadership Development Program
  • Led implementation, product ownership, and service management of Mission Critical emergency monitoring systems from2010 to2020
  • Coached and guided junior members of business analysis team with accountability of five BAs work tasks

Project Manager, Customer Care Automation

Lifeline Systems Co. (formerly Philips Lifeline)
02.2004 - 07.2011
  • Served as project manager with dual accountability of business analyst to prioritize initiatives, outline project scope, work breakdown planning, set budgets, allocate resources, define requirements, UAT, change management, and launch new business systems to automate manual business processes within direct sales and customer care organizations
  • Deployed new systems, such as subscriber data management, dashboard, reporting, direct sales quote to order system, service activation/installation, customer service case management, maintenance/service case management, and emergency monitoring system (CTI, cases, end of event management, reporting)
  • Planned and drove business analysis, business testing, implementation, and launch
  • Gathered, documented, and coordinated all requirements for use case narratives and process flow diagrams
  • Designed presentations and chaired weekly status meetings for customers and staff members to discuss project scope, progress, and results
  • Co-directed with IT project manager a $16M project for the replacement and upgrade of emergency monitoring system for US with easy-to-use case management, robust infrastructure, and upgraded CTI
  • Co-led with IT project manager the deployment of PERS service and CRM/emergency monitoring system in Japan
  • Defined and implemented with HR, a company-wide Mentorship Program

Education

Bachelor of Arts - Political Science

Miami University
Oxford, OH

Skills

  • Project Management & Planning
  • Portfolio Governance
  • Analysis and Problem Solving
  • Facilitation and Collaboration
  • Stakeholder Management
  • Product Ownership
  • Cross-functional Team Leadership
  • Change Management
  • User Research & Usability
  • Strategic leadership
  • Coaching and mentoring

Certification

  • SAFe4 Certified Scrum Master (CSSM)
  • UX Certification in Interaction Design, Nielsen Norman Group (NNG)
  • SAFe Agilist
  • SAFe Product Owner
  • ITIL Foundation Certificate in IT Service Management

Accomplishments

  • Integrated Project Manager within a team to submit embecta’s first product to FDA and receive510(k) approval for tubeless Insulin Patch Pump
  • Integrated Project Manager leading a $26M project to submit and receive IDE approval for conducting clinical trial of Closed Loop Automated Insulin Delivery system
  • Led the design, development, and deployment of an upgraded replacement mission critical emergency monitoring platform for over500 users and supporting750K subscribers, which reduced average handle-time20% via intuitively designed UI
  • Demonstrated expertise in utilizing System Development Lifecycle (SDLC) methodologies, waterfall, iterative and Agile project management techniques to steer multiple project teams
  • Recognized as go-to person executive leaders will ask to build and lead cross-functional swat team for resolving urgent issues

Awards

embecta Hungry Mindset Award (2024), Philips R&D Tech Ops Excellence Award (2012), We Are Philips Program (2012)

Affiliations

  • Project Management Institute
  • International Institute of Business Analysis
  • User Experience Professionals Association

Timeline

Associate Director, Integrated Project Management (R&D)

embecta
07.2022 - Current

Director, Program Management Office (R&D)

Lifeline Systems Co. (formerly Philips Lifeline)
03.2021 - 07.2022

Sr. Manager UI/UX Software Development and Business Systems Analysis

Lifeline Systems Co. (formerly Philips Lifeline)
01.2018 - 03.2021

Senior Manager, Business Systems Analysis

Lifeline Systems Co. (formerly Philips Lifeline)
05.2016 - 01.2018

Manager, Business Systems Analysis

Lifeline Systems Co. (formerly Philips Lifeline)
06.2015 - 05.2016

Senior Business Systems Analyst

Lifeline Systems Co. (formerly Philips Lifeline)
07.2011 - 06.2015

Project Manager, Customer Care Automation

Lifeline Systems Co. (formerly Philips Lifeline)
02.2004 - 07.2011

Bachelor of Arts - Political Science

Miami University

Similar Profiles

CREATE PROFILE
Nicole Crary