Nicole Crawford
Tinley Park,IL
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
10
10
years of professional experience
Work History
Pre Service Scheduler
Advocate Aurora Health Care
05.2019 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Manager/Key Holder
Walgreens Boots Alliance
06.2014 - Current
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Led team meetings to address concerns, share updates, and promote collaboration among staff members.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Education
No Degree - Medical Office Assistance
Medical Specialized Training Group
Merrillville, IN06.2011
No Degree - General Literature
Olive Harvey College
Chicago, IL12.2002
Skills
- Telephone Etiquette
- Document Management
- Attention to Detail
- Call Management
- Call Schedule Distribution
- Critical Thinking
- Payroll Processing
- Problem-Solving
- Computer Skills
- Patient Scheduling
- Patient Registration
Timeline
Pre Service Scheduler
Advocate Aurora Health Care
05.2019 - Current
Shift Manager/Key Holder
Walgreens Boots Alliance
06.2014 - Current
No Degree - Medical Office Assistance
Medical Specialized Training Group
No Degree - General Literature
Olive Harvey College
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