Nicole Crawford
Galveston,IN
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
12
12
years of professional experience
Work History
Skills Trainer
4c Health
Logansport, IN
10.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
Waitress/Head Bartender
Science Project Store
Logansport, IN
01.2023 - 09.2023
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
USA Diving Coach
Cincinnati Diving Acadamy
Cincinnati, OH
08.2012 - 12.2022
- Developed and implemented effective coaching strategies for athletes.
- Created and monitored individualized training plans for athletes.
- Organized practice sessions to maximize team performance.
- Collaborated with other coaches on strategies to improve overall team performance.
- Assisted in organizing tournaments, competitions, or special events.
- Monitored athlete's physical health during practices and games.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ11-2011
Skills
- Performance Assessment
- Attention to Detail
- Excellent Communication
- Multitasking
- Problem-Solving
- Curriculum Design
- Data Entry
- Written Communication
- Reliability
- Active Listening
- Organizational Skills
- Decision-Making
- Task Prioritization
Timeline
Skills Trainer
4c Health
10.2023 - Current
Waitress/Head Bartender
Science Project Store
01.2023 - 09.2023
USA Diving Coach
Cincinnati Diving Acadamy
08.2012 - 12.2022
Associate of Science - Criminal Justice
University of Phoenix
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