Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICOLE CRAWLEY

Connersville,IN

Summary

Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Peer Support

Connection Cafe
04.2024 - Current
  • Enhanced peer support by developing and implementing effective advising strategies.
  • Enhanced peer support by developing and implementing effective communication strategies.
  • Facilitated peer support groups to help clients connect with others.
  • Enhanced client recovery by developing and implementing individualized peer support plans.
  • Facilitated group sessions for knowledge sharing, peer support, and skill development.
  • Facilitated group sessions for clients, promoting peer support and shared learning experiences.

Patient Care Technician - CCHT

Fresenius Medical Care Holdings Inc.
10.2022 - 02.2024
  • Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
  • Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
  • Preformed Dialysis on patients through either catheter or fistula
  • Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
  • Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
  • Performed diagnostic tests accurately, ensuring timely results for informed decision-making regarding treatment plans.

Manager

Walmart
09.2004 - 04.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

GED -

Connersville Sr High School
Connersville, IN
11.1990

Skills

  • Team Leadership
  • Specimen handling
  • HIPAA
  • Blood sample collection
  • Verbal and written communication
  • Infection control protocols
  • Operations Management
  • Staff Development
  • Hemodialysis Procedures
  • Infection control standards
  • Vascular Access Management

Certification

  • CCHT - Certified Clinical Hemodialysis Technician
  • Certified CPR/Advanced Life Saving

Timeline

Peer Support

Connection Cafe
04.2024 - Current

Patient Care Technician - CCHT

Fresenius Medical Care Holdings Inc.
10.2022 - 02.2024

Manager

Walmart
09.2004 - 04.2022

GED -

Connersville Sr High School

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NICOLE CRAWLEY