Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Nicole Creegan

Miami,FL

Summary

Customer-focused and results-driven Customer Success Manager with 10 years of experience driving customer satisfaction, retention, and growth. Proven ability to build lasting client relationships, manage post-sale onboarding and engagement, and collaborate cross-functionally to deliver solutions that ensure customer success. Skilled in SaaS, CRM platforms, data analysis, and upsell/renewal strategies.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Success Manager

The 5 Star Host
01.2019 - Current
  • Manage a portfolio of 48 clients, ensuring consistent engagement and satisfaction throughout the customer lifecycle.
  • Led onboarding programs resulting in an increase in customer retention.
  • Asset & Portfolio Management – Scaled from 1 to 48 Properties: Oversee full lifecycle asset management, including acquisition, development, compliance, and financial oversight to maximize operational efficiency and revenue growth.
  • Revenue Optimization – Drove $879K in Annual Gross Revenue: Utilize market analytics, dynamic pricing algorithms, and revenue management software to optimize ADR (Average Daily Rate), RevPAR (Revenue Per Available Room), and occupancy rates.
  • Lease & Contract Administration – Managed 48 Leases & Vendor Contracts: Negotiate, execute, and enforce commercial lease agreements, vendor contracts, and compliance requirements to align with tax laws, zoning codes, and safety regulations.
  • Property Operations & Facilities Management: Implement preventative maintenance programs, vendor sourcing strategies, and capital improvement projects to uphold municipal building codes and environmental standards.
  • Tenant & Guest Relations – Maintained 4.9-Star Rating Across All Properties: Develop and execute customer experience strategies, landlord-tenant communication protocols, and hospitality service enhancements to drive guest satisfaction.
  • Business Development & Market Expansion: Identify high-value investment opportunities, market trends, and strategic partnerships to drive asset appreciation, revenue diversification, and operational scalability.

Sales Consultant

MDVIP
01.2018 - 01.2019
  • Consultative Sales & Client Acquisition – Expanded Multi-State Territory: Drive B2B and B2C sales strategies, customer acquisition initiatives, and market penetration efforts to convert traditional healthcare models into concierge medicine subscriptions.
  • Financial & Market Analysis: Conduct financial reviews, analyze revenue potential, and develop strategic pricing models to optimize profitability and ensure seamless client transitions.
  • Stakeholder Engagement & Negotiations: Collaborate with physicians, healthcare administrators, and executive teams to develop customized membership plans that align with business growth objectives.
  • Regulatory Compliance & Risk Management: Ensure adherence to industry regulations, legal requirements, and best practices while guiding healthcare professionals through compliance frameworks.
  • Training & Development: Lead physician and staff training sessions to enhance sales effectiveness, operational efficiency, and customer engagement.

District Sales Manager

3 Day Blinds
01.2017 - 01.2018
  • Sales & Revenue Growth – Managed $10M+ Regional Sales Pipeline: Led district-wide sales operations, coaching and developing a high-performing team of 10+ design consultants to drive revenue growth and achieve sales targets.
  • Market Expansion & Lead Generation: Developed and executed sales strategies, business partnerships, and local marketing campaigns to increase lead flow, improve conversion rates, and expand regional market share.
  • Operations & Budget Management: Oversaw district P&L, resource allocation, and expense controls to ensure financial efficiency and business sustainability.
  • Client Relationship Management: Built and maintained strong client relationships through solution-based selling, needs analysis, and tailored product recommendations.

District Sales Manager, American Express Open

Geometry Global
01.2014 - 01.2017
  • Territory Growth – Led a $26.4M Charge Card Portfolio: Managed and developed a team of 16 business consultants to drive B2B sales, expand client portfolios, and generate new business opportunities.
  • Consultative Selling & Strategic Planning: Designed and implemented sales methodologies, prospecting frameworks, and performance-driven strategies to surpass annual benchmarks.
  • Training & Leadership Development: Conducted onboarding, coaching, and performance evaluations to enhance team effectiveness and drive revenue acceleration.

Education Solutions Consultant

Elsevier Health Sciences
01.2010 - 01.2014
  • Sales Performance – Tripled Account Revenue from $35K to $97K: Sold digital and print educational solutions to nursing and healthcare institutions, increasing market share and customer adoption rates.
  • Client Acquisition & Relationship Management: Developed key partnerships with university decision-makers, leading to multimillion-dollar subscription deals and curriculum integrations.
  • Product Development & Market Expansion: Introduced new digital learning solutions, standardized testing tools, and cloud-based platforms to enhance educational experiences and drive product adoption.

Business Development Manager

United Technologies (Otis)
01.2007 - 01.2009
  • New Business Development – Closed $2.5M in Elevator Contracts: Led sales initiatives targeting commercial real estate developers, property managers, and institutional clients to secure long-term service contracts.
  • Proposal Development & Negotiations: Crafted RFP responses, negotiated service agreements, and managed contract execution to drive revenue growth and client retention.
  • Client Relationship Management: Maintained ongoing engagement with key stakeholders to identify service expansion opportunities and increase market share.

Regional Corporate Sales Manager

Enterprise Rent-A-Car
01.2003 - 01.2007
  • Corporate Account Growth – Closed $300K+ in Annual Revenue: Developed and executed strategic sales initiatives that expanded corporate rental programs and increased market penetration.
  • Sales Team Leadership – Trained & Developed 12+ Sales Professionals: Provided hands-on coaching, mentoring, and sales training to enhance performance and maximize revenue potential.
  • Key Partnership Development: Built long-term relationships with Fortune 500 clients, including ADP, Prudential Insurance, and Schering-Plough, to drive business expansion.

Education

Bachelor of Science - Business & Commercial Hospitality Management

Johnson & Wales University
Providence, RI

Skills

  • Customer Onboarding & Training
  • Relationship Management
  • Churn Reduction
  • Account Growth & Retention
  • CRM & Support Tools (eg, Salesforce, HubSpot, Zendesk)
  • Cross-functional Collaboration
  • SaaS Product Knowledge
  • Data-driven Insights & Reporting

Certification

  • Certified Apartment Manager (CAM), National Apartment Association
  • Licensed Real Estate Agent, EXP Realty – Florida

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Client Success Manager

The 5 Star Host
01.2019 - Current

Sales Consultant

MDVIP
01.2018 - 01.2019

District Sales Manager

3 Day Blinds
01.2017 - 01.2018

District Sales Manager, American Express Open

Geometry Global
01.2014 - 01.2017

Education Solutions Consultant

Elsevier Health Sciences
01.2010 - 01.2014

Business Development Manager

United Technologies (Otis)
01.2007 - 01.2009

Regional Corporate Sales Manager

Enterprise Rent-A-Car
01.2003 - 01.2007

Bachelor of Science - Business & Commercial Hospitality Management

Johnson & Wales University

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