Nicole Cross
Berkeley Springs,WV
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Service Coordinator
SUBURBAN PROPANE LP
10.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Reduced client wait times by implementing effective system for prioritizing urgent or time-sensitive requests.
- Communicated with clients and service providers to provide updates on work progress.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Facility Manager
Hellers Gas
11.2015 - 10.2023
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervise staff in day-to-day activities.
- Accounts receivable
- Answer phones
- Filing and scanning
- Assist customers with paying their bills and paying for items at counter
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted daily inspections of facility grounds, external structure, systems, and equipment.
- Maintained facility grounds, equipment and safety compliance.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Ordered, maintained and distributed supplies and inventory.
Medical Coding and Billing Specialist
Winchester Neurological Center
11.2011 - 05.2015
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Processed payments from insurance companies and from patients
Education
Diploma -
Berkeley Springs High School
Berkeley Springs, WV05.1997
Skills
- Managing service request
- Scheduling and dispatching
- Supervision Abilities
- Great customer service skills
- Pays attention to detail
- Experience with Microsoft office, excel and word and PowerPoint
- Able to work independently and get things done
- Proficient in administrative duties
- Experience with microsoft office, excel and word and powerpoint
- Able to work independently and get things done
- Proficient in administrative duties
Timeline
Service Coordinator
SUBURBAN PROPANE LP
10.2023 - Current
Facility Manager
Hellers Gas
11.2015 - 10.2023
Medical Coding and Billing Specialist
Winchester Neurological Center
11.2011 - 05.2015
Diploma -
Berkeley Springs High School
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