Nicole Crouch
Port Wentworth,Georgia
Summary
Compassionate and dependable caregiver with extensive experience at Hearts & Hands, enhancing client independence through effective daily living assistance and emotional support. Proven ability in medication management and strong communication skills fostered positive relationships with clients and families, ensuring high-quality care and safety in all environments.
Overview
22
22
years of professional experience
Work History
Caregiver
Hearts & Hands
08.2019 - 02.2025
- Assisted clients with daily living activities to enhance comfort and independence.
- Maintained cleanliness and organization of living spaces to promote a safe environment.
- Supported medication management by ensuring timely administration according to care plans.
- Communicated effectively with clients and families to provide updates on well-being.
COBRA Coordinator
Blue Cross and Blue Shield
06.2003 - 02.2008
- Coordinated cross-functional teams to streamline project workflows and enhance communication channels.
- Developed and implemented training programs to improve staff efficiency and service delivery.
- Managed scheduling and logistics for major company events, ensuring timely execution and resource allocation.
- Analyzed operational processes to identify areas for improvement, driving increased productivity across departments.
- Facilitated regular meetings to align project goals with organizational objectives, fostering collaboration among stakeholders.
- Oversaw the implementation of new software tools, providing support and training to enhance user adoption rates.
- Assisted in budget management by tracking expenditures and forecasting financial needs for various projects.
Education
Associate of Science - Business
USC Lancaster
Lancaster, SC05-1996
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Patient companionship
- Dementia care
- Compassionate communication
- Medical record-keeping
- Team collaboration
- Medication and appointment reminders
- Supportive companionship
- Alzheimer's care
- Direct patient care
- Behavioral management
- Medication management
- Documentation
- Mobility assistance
- HIPAA compliance
- Special needs care
- Heavy lifting
- Medication administration
- Behavior redirection
- Patient management
- ADL assistance
- Client transportation
- Incident reporting
- Care plan assessment
- End-of-life care
- Care plan management
- Hoyer lifting equipment
- Progress documentation
- Patient assessments
- Complex Problem-solving
- Care plan adherence
- Records management
- Transportation services
- Medical records management
- Records maintenance
- Physical therapy support
- Indirect patient care
- Chronic illness management
- Medical office administration
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Safety awareness
- Verbal and written communication
- Social interaction
- Conflict resolution
- Patient advocacy
- Nutrition
- Compassionate client care
- Patient mobility assistance
- Medication coordination
- At-home care instruction
Timeline
Caregiver
Hearts & Hands
08.2019 - 02.2025
COBRA Coordinator
Blue Cross and Blue Shield
06.2003 - 02.2008
Associate of Science - Business
USC Lancaster
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