Nicole Crowe
North Augusta,SC
Summary
Outgoing, well-organized professional with background in various office settings. Maintaining exceptional appearance and demeanor at all times. Personable, friendly and welcoming when greeting potential and\or existing clients. Fast learner and eager for advancement if the opportunity arises.
Overview
18
18
years of professional experience
Work History
Receptionist
Dawson, Taylor & Company
02.2005 - 06.2007
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained well-organized reception area contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Receptionist
Patterson Construction
03.1998 - 04.1999
- Maintained well-organized reception area contributing to welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Administrative Manager\Sales Representative\Owner
North American Van Lines
06.1989 - 09.1997
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensured smooth daily operations with time all essential administrative tasks and responsibilities.
Education
High School Diploma -
North Augusta High School
North Augusta, SC07.1989
Skills
- Administrative Support
- Clerical Support
- Professional Demeanor
- Greeting and Seating Clients
- Organization Skills
- Multi-Line Telephone Operation
- Excellent Communication
- Multitasking Abilities
- Telephone Etiquette
- Attention to Detail
- Problem-Solving
- Courteous and Professional
Timeline
Receptionist
Dawson, Taylor & Company
02.2005 - 06.2007
Receptionist
Patterson Construction
03.1998 - 04.1999
Administrative Manager\Sales Representative\Owner
North American Van Lines
06.1989 - 09.1997
High School Diploma -
North Augusta High School
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