Nicole Crowley
Tewksbury,MA
Summary
Effective communicator with a strong Customer Service focused background bringing skills in active listening and analytical problem-solving. My Psychology degree and work experience have provided me with the skills to foster successful client relations. Compassionate Care Coordinator experienced in Home Health. Dedicated to achieving desired outcomes through successful case management. Past Administrative roles have strengthened my information management abilities. Adept at working independently and on a team.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator/Case Manager
Interim Health Care Of Lexington
11.2023 - Current
- Demonstrated strong organizational and time management skills while managing 170 clients and their families, as well as, 80 aides
- Reliably providing clients with information on services and case management in an efficient and courteous manner
- Determine eligibility and accept referrals from insurance companies/agencies
- Process, maintain and review all financial and patient documentation for accuracy in compliance with HIPAA
- Actively and empathetically listen to patients to ensure they're getting access to the resources and care they're entitled to
- Monitor progress towards patient goals, adjusting care plans as needed to address their physical, emotional and social needs
- Advocate for client rights when interacting with external agencies or institutions
- Track and convey important patient info to healthcare staff to optimize treatment planning and care delivery
- Conduct interviews to assess applicants (aides) relevant knowledge, skills and experience to hire
- Updated policies and procedures, leading to continuous improvement of client assessments and care
- Make appropriate referrals for customers to external programs for which they may qualify
Administrative Assistant/Project Management Intern
Dabs Interiors
01.2021 - 12.2021
- Managed all scheduling, phone, mail, fax & email correspondence with efficiency
- Conducted detail assessments with potential clients to determine needs
- Information Management using database system to record accurate customer data, track vendors and project progress
- Collaborated with cross functional teams to ensure all projects were aligned with goals
- Vetted vendors to ensure they met standards & built relationships to create a reliable network for the business
Customer Service Lead
Pier 1 Imports
10.2016 - 08.2020
- Delivered exceptional customer service in person and over the phone by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, resolving issues in a timely manner to improve customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Collaborated with team to stay current on inventory levels, complete accurate orders, & resolve issues.
Education
Bachelor of Arts - Psychology
Westfield State University
Westfield08.2014
Skills
- High Volume Call and Email Efficiency
- HIPAA Compliance
- Patient Care Coordination
- Information Management
- Active Listening
- Complaint Resolution
- Case Management
- MS Office
- Administrative Tasks
- Scheduling
- Interpersonal Skills
- Customer Service
- Resource Management
- Annual Case Reviews
- Recruitment
- Referral Coordination
Timeline
Patient Care Coordinator/Case Manager
Interim Health Care Of Lexington
11.2023 - Current
Administrative Assistant/Project Management Intern
Dabs Interiors
01.2021 - 12.2021
Customer Service Lead
Pier 1 Imports
10.2016 - 08.2020
Bachelor of Arts - Psychology
Westfield State University
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