Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Crowley

Tewksbury,MA

Summary

Compassionate Patient Care Coordinator recognized for exceptional productivity and efficiency in healthcare administration. Expertise in patient advocacy, care plan coordination, and strategic planning, combined with strong problem-solving, and communication skills. Proven ability to navigate complex healthcare environments while ensuring optimal patient outcomes through collaboration and empathy. Committed to delivering quality service in fast-paced settings, while leveraging a strong background in customer service and management.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator / Case Management

Interim HealthCare
Lexington, MA
11.2023 - Current
  • Oversee a client caseload of 180, coordinating care with 80 aides and outside agencies.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from a hospital or clinic setting during intake.
  • Collaborated with multidisciplinary teams, including social workers, nurses, and physicians, to coordinate client care and advocate for clients.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Determine eligibility and accept referrals from insurance companies.
  • Process, maintain, and review all financial and patient documentation for accuracy in compliance with HIPAA.
  • Monitor progress toward patient goals, conveying information to healthcare staff to adjust care plans as needed.
  • Make appropriate referrals for customers to external programs.
  • Utilized EMR systems to document and track patient progress, as well as manage all scheduling for home health.

Admin/ Project Management Lead

Dabs Interiors
Stoneham, MA
01.2021 - 12.2022
  • Facilitated in-depth evaluations to identify client needs.
  • Effectively managed scheduling, phone, mail, fax, and email correspondence for multiple large-scale projects.
  • Utilized a database system for precise recording of customer and project data, ensuring accuracy.
  • Coordinated with cross-functional teams and outside vendors to align all project aspects with goals.
  • Established relationships to build a dependable network.
  • Created written communications for both internal teams and external stakeholders.

Customer Service Lead/ Management

Pier 1 Imports
Woburn, MA
10.2016 - 10.2020
  • Provided efficient, courteous, and informed service for general inquiries and complaints.
  • Advanced into a leadership position within merchandising in 2018.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Created effective work schedules for staff, focusing on priorities and objectives.
  • Oversaw store operations, including inventory management, merchandising, and customer engagement.

Education

Bachelor of Arts - Psychology

Westfield State University
Westfield, MA
01-2014

Skills

  • Patient assessment
  • Care coordination
  • EMR utilization
  • Case management
  • Regulatory compliance
  • Project management
  • High-volume call efficiency
  • Client Relationship Development
  • Cross-functional teamwork
  • Office administration
  • Multitasking
  • MS Office
  • Hiring and Onboarding

References

References available upon request.

Timeline

Patient Care Coordinator / Case Management

Interim HealthCare
11.2023 - Current

Admin/ Project Management Lead

Dabs Interiors
01.2021 - 12.2022

Customer Service Lead/ Management

Pier 1 Imports
10.2016 - 10.2020

Bachelor of Arts - Psychology

Westfield State University

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Nicole Crowley