Nicole Crozier
Summary
Strategic IT Leader Driving Impactful Change for Businesses and Stakeholders Business Operations Executive offering 15-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Director, IT
DriveTime Automotive Group
03.2022 - Current
- Lead multiple delivery teams of software and data engineers, BI engineers, and project managers, developing IT products which support a nationwide automotive group comprised of retail, inventory supply chain, indirect and direct lending, loan servicer, and ancillary product subsidiaries.
- Cultivate a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Direct design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Develop strong relationships with key operational partners, fostering collaboration and mutual growth opportunities.
- Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
- Manage risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
Managing Consultant & Managing Member
Crozier Business & Technology Solutions
03.2020 - 03.2022
- Partnered with clients building data driven solutions to modern business challenges.
- Specialized in net new data solutions, on-premises and cloud data migrations, and software migrations in the Finance, Lending, Loan Servicing, Retail, Insurance, Education, and Contact Center industries-within the public sector and private domain.
- Increased client satisfaction by developing and implementing customized consulting solutions.
- Designed innovative strategies to overcome complex business challenges, resulting in increased revenue and profitability.
Data Engineering & BI Managing Consultant
U.S. Census Bureau
01.2019 - 11.2020
- Led a team of 25+ BI and Data Engineering technical professionals and drove technical solutioning and strategy for Census Questionnaire Assistance Reporting and Analytics within the 2020 US Census.
- Streamlined project management processes, resulting in increased efficiency and timely delivery of projects.
- Led cross-functional teams, ensuring seamless collaboration among members for optimal results.
- Cultivated strong relationships with clients, earning trust and establishing credibility as a strategic partner.
Managing Consultant & Solutions Architect
Convergence Consulting Group
04.2017 - 01.2019
- Led a team of 10+ delivery consultants, building marketable products within the learning analytics and data solutions industry and setting technical direction for solutions in the space.
- Developed and grew the firm's annual market share in the education data and analytics industry from less than $300K to $2.5M.
- Championed change management initiatives within client organizations, facilitating smooth transitions during periods of transformation or restructuring.
- Implemented innovative approaches to problem-solving, leading to breakthrough solutions for clients.
Senior Consultant & Data Architect
Convergence Consulting Group
02.2015 - 04.2017
- Contributed as a BI data engineer and architect; leading technical initiatives that spanned multiple business sectors including Finance, Insurance, Hospitality, Retail, Education, and more.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
BI Data Engineer
Amerilife Group
09.2014 - 02.2015
- Optimized data processing by implementing efficient ETL pipelines and streamlining database design.
- Collaborated on an ERP migration, merging three major brokerage arms of the firm into one enterprise data and reporting solution including ETL development, data modeling, tabular model development, and report building.
Technical Business Analyst
Raymond James Financial
12.2013 - 09.2014
- Led initiative tasked with modernizing and automating key regulatory reporting processes.
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Evaluated existing systems for improvement opportunities, resulting in increased performance and reduced costs.
Technical Business Analyst
Tech Data Corporation
11.2009 - 11.2011
- Participated in a finance software migration from Lawson Mainframe to SAP.
- Responsible for internal and external facing report development, maintenance, and data analysis.
- Enhanced system functionality for increased efficiency with comprehensive technical analysis.
- Provided hands-on troubleshooting for issues at multiple scales, from individual systems to multi-site infrastructure.
Education
Master of Science - Management Information Systems
University of South Florida
Tampa, FL05.2015
Graduate Certificate - Statistical Analytics and Business Intelligence
University of South Florida
Tampa, FL05.2015
Bachelor of Arts - English & American Literature, Psychology
University of South Florida
Tampa, FL05.2009
Skills
- Collaborative Leadership
- Culture Transformation
- Innovation
- Team Management
- Client Delivery and Success
- Communication
- Vendor Management
- IT Strategy
- Data Integration
- Data Modeling and Architecture
- Microsoft Azure
- Snowflake
- Oracle / Microsoft SQL Server
- SSIS / Informatica / Argo
- Snowpipes / STRIIM / Confluent Kafka
- SSAS / AtScale
- MS Project / Smartsheets
- Jira / RTC / TargetProcess / Azure DevOps / GitHub
- Agile / Waterfall
- Software Migrations
- Sigma / Tableau / Power BI / IBM Cognos / MicroStrategy
- C# / SQL / Python / VBA
- Salesforce / Microsoft D365
Certification
Professional Scrum Master I, 12/01/21, Scrum.org
Timeline
Sr. Director, IT
DriveTime Automotive Group
03.2022 - Current
Managing Consultant & Managing Member
Crozier Business & Technology Solutions
03.2020 - 03.2022
Data Engineering & BI Managing Consultant
U.S. Census Bureau
01.2019 - 11.2020
Managing Consultant & Solutions Architect
Convergence Consulting Group
04.2017 - 01.2019
Senior Consultant & Data Architect
Convergence Consulting Group
02.2015 - 04.2017
BI Data Engineer
Amerilife Group
09.2014 - 02.2015
Technical Business Analyst
Raymond James Financial
12.2013 - 09.2014
Technical Business Analyst
Tech Data Corporation
11.2009 - 11.2011
Master of Science - Management Information Systems
University of South Florida
Graduate Certificate - Statistical Analytics and Business Intelligence
University of South Florida
Bachelor of Arts - English & American Literature, Psychology
University of South Florida
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