Nicole Curl
Kelso,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Senior Correspondence Representative
Premera Blue Cross
09.2021 - 10.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Community Manager
Peak Living
09.2019 - 07.2020
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, processed all LIHTC paperwork, and budget management.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
Property Manager / Office Administrator
Peak Property Management
06.2017 - 11.2019
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Administered operations to handle needs of more than 105 tenants across three properties.
- Enhanced curb appeal by overseeing landscaping projects, exterior maintenance work, and common area improvements.
- Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
- Managed multiple simultaneous projects such as renovations or capital improvements to enhance property value while minimizing disruptions to tenants.
- Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Processed AR/AP.
Multi-Property Community Manager
Affinity Property Management
11.2017 - 09.2019
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
- Organized interior and exterior renovations of multiple communities.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
Community Manager
Princeton Property Management
03.2013 - 06.2017
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Lewis And Clark High School
Vancouver, WA.06.1999
Skills
- Customer Support
- Goal-oriented mindset
- Data entry proficiency
- Client Relationship Building
- Staff Training
- Records Management
- Paperwork Processing
- Idea Development and Brainstorming
- Project Planning
- Telephone reception
Timeline
Senior Correspondence Representative
Premera Blue Cross
09.2021 - 10.2023
Community Manager
Peak Living
09.2019 - 07.2020
Multi-Property Community Manager
Affinity Property Management
11.2017 - 09.2019
Property Manager / Office Administrator
Peak Property Management
06.2017 - 11.2019
Community Manager
Princeton Property Management
03.2013 - 06.2017
High School Diploma -
Lewis And Clark High School
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