Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer

Nicole Curtis

Spring,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Born leader and analytical problem-solver with proven team building and management success. Detail-oriented with 25+ years of exceptional retail experience. Likable personality and customer focused. Ready to tackle new challenges and build success with exciting organization.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Tailored Brands Inc.
Houston, TX
02.2014 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries which resulted in 95% overall satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Store Manager

Petco Animal Supplies Stores Inc.
Houston, TX
03.1995 - 02.2011
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 10+ store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise resulting in 1% shrink and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Developed new store location from ground up by hiring and training efficient team.

Education

High School Diploma -

Kashmere High School
Houston, TX
05.1989

Skills

  • POS Systems
  • Administrative Management
  • Problem Anticipation and Resolution
  • Time Management
  • Hiring and Training
  • Work Planning and Prioritization
  • Inventory Control
  • Coaching and Mentoring
  • Cash Management
  • Recruiting and Hiring
  • Focus and Follow-Through
  • Policies and Procedures
  • Employee Training
  • Supply Ordering
  • Inventory Management
  • Customer Service
  • Supply Chain Management
  • Store Merchandising

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Store Manager

Tailored Brands Inc.
02.2014 - Current

Store Manager

Petco Animal Supplies Stores Inc.
03.1995 - 02.2011

High School Diploma -

Kashmere High School

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Nicole Curtis