Nicole Cutts
Dallas,TX
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Aarons
01.2020 - Current
- Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment speed
- Managed a team of 20 employees, improving overall productivity through effective coaching and performance management
- Collaborated with cross-functional teams to streamline the supply chain process, reducing lead times by 30% and improving on-time delivery rates by 25%.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Customer Service & Collections Manager
Southwest Credit Systems
08.2015 - 12.2020
- Mentored and trained a team of 30 employees resulting in increased efficiency and productivity
- Increased client retention by 25% through consistent engagement, personalized financial solutions, and regular performance reviews using CRM tools like Salesforce.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supported financial director with special projects and additional job duties.
Human Resources Manager
Credit Matters
05.2010 - 08.2015
- Implemented a comprehensive talent acquisition strategy, reducing time-to-hire by 25% and enhancing candidate quality through data-driven recruitment techniques and the utilization of ATS (Applicant Tracking System) software
- Developed an employee retention program that decreased turnover rates by 30%, leveraging feedback from employee engagement surveys and introducing tailored professional development opportunities
- Streamlined payroll and benefits enrollment processes, reducing processing time by 25% through the implementation of automated HR software platforms like ADP and Workday, resulting in improved accuracy and employee satisfaction.
Education
Bachelor of Science - Psychology
Texas Woman's University
Denton, TXMBA - Business Administration
Southern Methodist University
Dallas, TXSkills
- Data Analysis
- Staff Development
- Workflow Optimization
- Logistics Oversight
- Contract Management
- Labor Relations
Languages
English
Spanish
Timeline
Operations Manager
Aarons
01.2020 - Current
Customer Service & Collections Manager
Southwest Credit Systems
08.2015 - 12.2020
Human Resources Manager
Credit Matters
05.2010 - 08.2015
Bachelor of Science - Psychology
Texas Woman's University
MBA - Business Administration
Southern Methodist University
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