Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nicole Dailey

Evansdale,IA

Summary

Proven to enhance customer satisfaction and streamline inventory processes at companies like Michaels, I excel in merchandising techniques and demonstrate exceptional customer service. My expertise includes planogram execution and fostering positive shopping experiences, significantly improving sales floor efficiency and appearance without disrupting customer engagement.

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Merchandise Stocker

Target
11.2021 - Current
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Assisted in successful promotional events, constructing visually appealing displays according to planograms.

Housekeeper

Hilton Garden Inn Hotel
07.2021 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Call Center Representative

Grainger Service Center
01.2020 - 07.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Merchandise Stocker

Target
12.2018 - 01.2020
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Assisted in successful promotional events, constructing visually appealing displays according to planograms.

Merchandise Stocker

Michaels
09.2018 - 12.2018
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
  • Assisted in successful promotional events, constructing visually appealing displays according to planograms.
  • Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
  • Maintained a safe work environment by adhering to company safety guidelines during stocking activities.

Merchandise Stocker

Michaels
02.2017 - 09.2018
  • Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Assisted in successful promotional events, constructing visually appealing displays according to planograms.
  • Ensured accurate inventory counts by conducting regular audits and updating system records accordingly.
  • Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.

Cashier

Walmart
08.2013 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Waterloo East High School
Waterloo, IA
08-2014

Skills

  • Loading and unloading
  • Product labeling
  • Stock rotation
  • Shelving installation
  • Stockroom maintenance
  • Merchandising techniques
  • Planogram execution
  • Pallet jack use
  • Positive attitude
  • Willing to learn
  • Customer service
  • Customer assistance

Accomplishments

  • Achieved a successful quarter by completing multiple tasks to help around the store with accuracy and efficiency.
  • Achieved customer resolution/satisfaction through effectively helping with to find the best results based on each guests requests.
  • Supervised team of 3 staff members.
  • Offered promotional management opportunities through hard work and dedication to the job.

Languages

English
Full Professional

Timeline

Merchandise Stocker

Target
11.2021 - Current

Housekeeper

Hilton Garden Inn Hotel
07.2021 - 11.2021

Call Center Representative

Grainger Service Center
01.2020 - 07.2021

Merchandise Stocker

Target
12.2018 - 01.2020

Merchandise Stocker

Michaels
09.2018 - 12.2018

Merchandise Stocker

Michaels
02.2017 - 09.2018

Cashier

Walmart
08.2013 - 02.2017

High School Diploma -

Waterloo East High School

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Nicole Dailey