Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Dambrose

San Diego,CA

Summary

My goal is to gain more experience. I would like to expand my knowledge base, to advance in positions and gain recognition. I work well in a fast-paced environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving goals. Accuracy-focused, experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Communicating and strategizing in solving customers' problems.

Overview

21
21
years of professional experience

Work History

Registered Dental Assistant

Dentist Office
San Diego
10.2022 - Current
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took medical and dental history and recorded vital signs of patients.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Laid out dental instruments and equipment before procedures.

Branch Service Specialist

Union Bank
El Cajon, CA
12.2015 - 07.2020
  • Maintain friendly and professional customer interactions
  • Provided clients with general information on account opening, successfully hitting my goal for the quarter
  • Process quarterly Vault and ATM audits with zero error rate
  • Identified sales opportunities from clients and referred them to appropriate financial partners
  • Provided a high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Maintain balance a record with 100% rate of accuracy

Lead Teller

Wells Fargo
Alpine, CA
05.2009 - 12.2015
  • Processing deposits, withdrawals and payments efficiently
  • Assessed risks and approved transactions for myself and other team members
  • Routed proof deposit work to appropriate departments for nightly processing
  • Completed Control Online tasks to keep in compliance
  • Made quality referrals for customer and business account opening
  • Stepped in to assist the management team in the event the Service Manager was not in
  • Implemented and followed branch policies and procedures
  • Assisted in the training of new Team Members
  • Provided on-site training

Teller

Wells Fargo
La Mesa, CA
11.2007 - 05.2009
  • Providing excellent service and assisting customers in succeeding financial goals
  • Processing customer's transactions efficiently and helping to manage their finances
  • Finding ways to make financial services more convenient by assisting customers sign up for online banking services
  • Selling additional products and services to meet customers' requirements

Barista Shift Lead

Starbucks
La Mesa, CA
06.2004 - 11.2007
  • Develop staff by providing on-going coaching and performance feedback
  • Assist with daily STEP observations and report safety hazards discovered in the location to management immediately
  • Assists the Manager or Supervisor in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers
  • Oversee and assist in setting up and breaking down of stations designated by the manager

Education

High School Diploma -

Helix High School

Skills

  • Customer service
  • Product promotion
  • Organize supplies
  • Customer relationship-building
  • Maintain records
  • Employee training
  • Quality control
  • Inventory planning
  • Manage cash register
  • Patient record management
  • Dental radiography
  • Instrument sterilization
  • Dental procedure assistance
  • Customer relationship management
  • Sales referral strategies
  • Attention to detail

Timeline

Registered Dental Assistant

Dentist Office
10.2022 - Current

Branch Service Specialist

Union Bank
12.2015 - 07.2020

Lead Teller

Wells Fargo
05.2009 - 12.2015

Teller

Wells Fargo
11.2007 - 05.2009

Barista Shift Lead

Starbucks
06.2004 - 11.2007

High School Diploma -

Helix High School

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