Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nicole D'Amico

Roseville,CA

Summary

Proven track record at 24 Hour Fitness, excelling in enhancing customer satisfaction and streamlining service processes. Leveraging NASM certification and exceptional communication skills to significantly improve team efficiency and client retention. Approach combines rigorous workflow management with empathetic customer support, achieving notable achievements in service excellence. Experienced professional skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in a fast-paced environment. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level Medical Assistant position and contribute to helping the team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales and Service Associate/ Expert

24 Hour Fitness
08.2023 - 09.2024
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Managed client accounts by updating information and processing transactions accurately.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.

Kids Team member/Instructor/Supervisor/Birthday Party Host

Lifetime
02.2022 - 02.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.

Customer Service Manager

Walmart
10.2020 - 02.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Kept accurate records to document customer service actions and discussions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced team productivity with introduction of flexible working arrangements.
  • Reduced customer complaints by proactively identifying and addressing common issues.

Cashier

Walmart
08.2020 - 10.2020
  • Provide a courteous, efficient, and positive experience to customers
  • Other duties included: bagging items, cleaning and organizing check out area, returning store 'go-backs' and general store support as requested
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Gymnastics Coach

Extreme Gymnastics and Cheer
10.2018 - 12.2018
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Developed and implemented new drills and activities to increase student engagement and growth.
  • Collaborated with coaches, students, and administrators to run high-quality program.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Maintained accurate records of each athlete''s progress over time in order to provide informed guidance on future goals and expectations.

Education

HIGH SCHOOL DIPLOMA -

OAKMONT HIGH SCHOOL

Medical Assistant Program - Medical Assistant

Roseville Adult School
Roseville, CA
11-2024

Sierra College -

Sierra College
01.2023

Skills

  • CPR
  • First-Aid
  • AED
  • NASM certified personal trainer
  • AMCA certified
  • Sales experience
  • Customer service excellence
  • Multitasking and Organization
  • Excellent Communication
  • Workflow Management
  • Team Collaboration
  • Customer Support

Certification

  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • AMCA Certified Medical Assistant (CMA)
  • CPR/AED Certification
  • California Driver's License

References

  • Courtney Osborn, (925)-949-9930
  • Alivia Villani, (530)-455-1242
  • Tiffany Stoutamire, (850)-688-2071

Timeline

Sales and Service Associate/ Expert

24 Hour Fitness
08.2023 - 09.2024

Kids Team member/Instructor/Supervisor/Birthday Party Host

Lifetime
02.2022 - 02.2023

Customer Service Manager

Walmart
10.2020 - 02.2022

Cashier

Walmart
08.2020 - 10.2020

Gymnastics Coach

Extreme Gymnastics and Cheer
10.2018 - 12.2018

Sierra College -

Sierra College

HIGH SCHOOL DIPLOMA -

OAKMONT HIGH SCHOOL

Medical Assistant Program - Medical Assistant

Roseville Adult School

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