Nicole Dantzer
Marysville,OH
Summary
Kitchen Assistant offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Overview
18
18
years of professional experience
Work History
Kitchen Assistant
Der Dutchman Restaurant
05.2011 - Current
- Excelled at opportunities to learn new skills, improve performance and cross-train for other positions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while in challenging situations
- Planned successful company party events
Assistant Store Manager
New York & Company
11.2009 - 05.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
American Eagle Outfitters, Inc
05.2005 - 06.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Jonathan Alder High School
Plain City, OH06.1990
Skills
- Employee Motivation
- Staff Management
- Customer Service
- Organization
- Self starter
- Agility
Timeline
Kitchen Assistant
Der Dutchman Restaurant
05.2011 - Current
Assistant Store Manager
New York & Company
11.2009 - 05.2011
Store Manager
American Eagle Outfitters, Inc
05.2005 - 06.2009
High School Diploma -
Jonathan Alder High School
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