NICOLE DARING

• Greeted guests at front desk with kind and warm presence

• Maintained organized and clean environment daily

• Scheduled, coordinated and confirmed appointments

• Guided clients on products for purchase

• Handled customer information with care and privacy

• Collected deposits, fees, and payments

• Developed strong working relationships with team

• Fostered positive work environment

• Resolved customer issues when presented

• Trained new front desk staff

• Provide clean, safe, inviting atmosphere for staff, clients / patients

• Triage calls on multi-line phone system

• Liaison for clients and doctors / medical staff

• Multi-task in fast paced environment

• Maintain patient medical records; distribute as needed

• Schedule pet exams, surgical appointments, pet care needs

• Educate clients on pet-related materials

• Inform of patient status, follow up critical / non critical care

• Assist clients with pet medications / retail purchases

• Invoicing / collect payments for services provided

• Collaborated with high level sales / marketing teams

• Created digital national display ad campaigns

• Built house ads, social media / info / email graphics, sales collateral

• Edited and enhanced existing artwork and graphics

• Created customized logos and web assets for clients

• Adapted to sales / client requests, needs and deadlines