NICOLE DA SILVA
Kissimmee,Fl
Overview
3
3
years of professional experience
Work History
Sales Front Desk Assistant
Marriott Vacation Worldwide
Orlando, Fl
10.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
CLERK
HCA Osceola Hospital
Kissimmee, Florida
06.2022 - Current
- Entered orders into database system accurately and timely
- Assisted customers with product selection by providing accurate information about products
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments
- Verified accuracy of all paperwork prior to submitting it for processing
- Utilized problem solving skills to resolve customer complaints quickly
- Provided excellent customer service to ensure satisfaction
- Maintained up-to-date knowledge of company services and products
- Answered phones in a professional manner and addressed inquiries promptly
BABYSITTER
02.2020 - 06.2022
- Provided attentive care to young children, including feeding, bathing, dressing, playing games, reading stories
- Planned fun activities such as outdoor playtime or arts and crafts projects that would help promote physical development
- Demonstrated ability to provide a safe and secure environment for children of all ages
- Responded promptly to emergencies while remaining calm in stressful situations
- Encouraged positive behavior through redirection and positive reinforcement techniques
- Worked collaboratively with parents to ensure their expectations were met regarding childcare needs
LINE SERVER
Pollo Tropical
Kissimmee, Florida
08.2021 - 05.2022
- Received deliveries from vendors; inspected quality of products prior to stocking shelves
- Trained new employees on proper use of equipment and safety guidelines
- Assisted in the preparation and presentation of menu items according to company standards
- Developed strong customer service skills while interacting with customers on a daily basis
- Adhered to safety protocols for handling hot foods and sharp objects in the kitchen area
- Controlled waste by following portion control guidelines for each item served
- Completed closing tasks including cleaning work areas, washing dishes, disposing garbage
- Ensured that all dishes were prepared correctly before serving them to guests
STUDENT
Kissimmee
08.2019 - 05.2020
- Recognized for consistently meeting deadlines in a fast-paced environment
- Exhibited leadership qualities while supervising junior staff members
- Performed charity events for the community and smaller children
Education
ASSOCIATE IN ARTS (A.A.) - PUBLIC ADMINISTRATION
Valencia College
Osceola12.2025
Skills
- Calendar Management
- File and database management
- Verbal and Writing Communication
- Customer Satisfaction
- Peer Relationships
- Spanish Speaking
- Problem Solving Skills
- Listening Skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Front Desk Assistant
Marriott Vacation Worldwide
10.2023 - Current
CLERK
HCA Osceola Hospital
06.2022 - Current
LINE SERVER
Pollo Tropical
08.2021 - 05.2022
BABYSITTER
02.2020 - 06.2022
STUDENT
08.2019 - 05.2020
ASSOCIATE IN ARTS (A.A.) - PUBLIC ADMINISTRATION
Valencia College