Overview
Work History
Education
Skills
Languages
Timeline
Generic

NICOLE DA SILVA

Kissimmee,Fl

Overview

3
3
years of professional experience

Work History

Sales Front Desk Assistant

Marriott Vacation Worldwide
10.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.

CLERK

HCA Osceola Hospital
06.2022 - Current
  • Entered orders into database system accurately and timely
  • Assisted customers with product selection by providing accurate information about products
  • Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments
  • Verified accuracy of all paperwork prior to submitting it for processing
  • Utilized problem solving skills to resolve customer complaints quickly
  • Provided excellent customer service to ensure satisfaction
  • Maintained up-to-date knowledge of company services and products
  • Answered phones in a professional manner and addressed inquiries promptly

BABYSITTER

02.2020 - 06.2022
  • Provided attentive care to young children, including feeding, bathing, dressing, playing games, reading stories
  • Planned fun activities such as outdoor playtime or arts and crafts projects that would help promote physical development
  • Demonstrated ability to provide a safe and secure environment for children of all ages
  • Responded promptly to emergencies while remaining calm in stressful situations
  • Encouraged positive behavior through redirection and positive reinforcement techniques
  • Worked collaboratively with parents to ensure their expectations were met regarding childcare needs

LINE SERVER

Pollo Tropical
08.2021 - 05.2022
  • Received deliveries from vendors; inspected quality of products prior to stocking shelves
  • Trained new employees on proper use of equipment and safety guidelines
  • Assisted in the preparation and presentation of menu items according to company standards
  • Developed strong customer service skills while interacting with customers on a daily basis
  • Adhered to safety protocols for handling hot foods and sharp objects in the kitchen area
  • Controlled waste by following portion control guidelines for each item served
  • Completed closing tasks including cleaning work areas, washing dishes, disposing garbage
  • Ensured that all dishes were prepared correctly before serving them to guests

STUDENT

08.2019 - 05.2020
  • Recognized for consistently meeting deadlines in a fast-paced environment
  • Exhibited leadership qualities while supervising junior staff members
  • Performed charity events for the community and smaller children

Education

ASSOCIATE IN ARTS (A.A.) - PUBLIC ADMINISTRATION

Valencia College
Osceola
12.2025

Skills

  • Calendar Management
  • File and database management
  • Verbal and Writing Communication
  • Customer Satisfaction
  • Peer Relationships
  • Spanish Speaking
  • Problem Solving Skills
  • Listening Skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Front Desk Assistant

Marriott Vacation Worldwide
10.2023 - Current

CLERK

HCA Osceola Hospital
06.2022 - Current

LINE SERVER

Pollo Tropical
08.2021 - 05.2022

BABYSITTER

02.2020 - 06.2022

STUDENT

08.2019 - 05.2020

ASSOCIATE IN ARTS (A.A.) - PUBLIC ADMINISTRATION

Valencia College

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