Nicole Davinroy

Work History

Local Store Marketer, Key Hourly Manager

Texas Roadhouse

08.2017 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget and increase profits.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Improved marketing to attract new customers and promote business.
Developed and implemented business strategies to achieve business goals and stay competitive.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
Mentored junior team members for career advancement, fostering pipeline of future leaders within organization
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Championed diversity and inclusion efforts within workplace, resulting in inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.

Bartender and Bar Trainer

Cardinals Nation Restaurant and Bar

02.2014 - 08.2017

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Contributed to positive work environment through effective teamwork and communication with colleagues.
Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Obtained cash bank and stocked service bar to prepare for operation.
Followed strict recipes and drink measurements to minimize product used.
Explained daily specials and beverage promotions to exceed daily sales goals.
Crafted special drink and cocktail menu items for seasonal offerings.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Developed new signature cocktails to support bar marketing brand and increase profits.
Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained impeccably clean, attractive and well-stocked bar area.
Kept bar stocked with liquors, juices and garnishes for drinks.
Upheld strict regulations for safe alcohol service and food safety.
Assisted with inventorying beverage stock and bar supplies.
Prepared garnishes by evenly slicing and pitting fruits.
Helped management plan and serve bar menu exceeding customer expectations.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Bar Supervisor

Edward Jones Dome

07.2014 - 03.2015

Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
Closed out cash register and prepared cashier report at close of business.
Enhanced customer satisfaction by implementing efficient bar operations and service standards.
Completed bar opening and closing procedures.
Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
Maintained clean and organized bar environment to enhance customer experience and streamline service delivery.
Resolved customer complaints professionally and efficiently to maintain positive reputation for establishment.
Checked ID cards and verified bar guests were of legal age.
Handled $50,000 cash on daily basis, which built trustworthiness, and loyalty with owners.
Handled cash accurately and prepared nightly deposits.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Followed strict recipes and drink measurements to minimize product used.
Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Crafted special drink and cocktail menu items for seasonal offerings.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Summary

Overview

Work History

Local Store Marketer, Key Hourly Manager

Bartender and Bar Trainer

Bar Supervisor

Education

GED -

Skills

Certification

Training

Promotion

Daily Tasks

Strive For New Ideas

Organization Skills

Adaptability

Leadership Skills

Customer Complaint Handling

Work Preference

Work Type

Location Preference

Important To Me

Years In Restaurant Business

References

Timeline

Work Availability

Accomplishments

Similar Profiles

Jericho VillegasJericho Villegas

Christina OrtegaChristina Ortega

OLIVIA POLAKOLIVIA POLAK

William HouseholderWilliam Householder

Matthew LiebheitMatthew Liebheit