Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Davis

Burlington,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. I am motivated to maintain customer satisfaction and contribute to the companies success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

General Cleaner

MFM industries
Burlington, NC
01.2023 - 11.2024
  • Provided assistance with event setup and cleanup activities as requested.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Serviced, cleaned and restocked restrooms.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Polished metal fixtures using appropriate polishing compounds.
  • Assisted with special projects related to general cleaning duties.
  • Responded to emergency cleaning requests to meet client expectations.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Responded promptly to emergency situations involving spills or other accidents.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Notified managers of repair needs or additions to building operating systems.
  • Swept and mopped floors, scrubbed bathrooms, and cleaned windows.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Notified supervisor of any maintenance issues requiring attention.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Maintained janitorial equipment in proper working order.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Steam-cleaned or shampooed carpets.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Maintained and created my own schedule for the opportunity to complete my job as fast and efficient as possible.
  • Continually flexible to complete different task and challenges.
  • Worked alone and in groups to problem solve standard and extreme issues when presented.

Insurance Recruiter

National Agent Alliance
Burlington , NC
07.2021 - 01.2023
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Cultivated relationships with college career centers to identify potential recruits.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Explained job duties, compensation and benefits to potential candidates.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Participated in the planning of training sessions for new hires regarding company policies and procedures.
  • Analyzed employment-related data and prepared reports.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Facilitated job application processes for qualified candidates.
  • Managed candidate communications throughout the entire recruitment process.
  • Provided support during onboarding activities such as orientation programs.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Conducted background checks on potential employees to verify credentials and qualifications.
  • Supported hiring efforts domestically and internationally.
  • Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Developed and maintained relationships with hiring managers to understand their staffing needs.
  • Maintained a database of potential applicants by networking and cold calling prospects.
  • Coordinated travel arrangements for out-of-town candidates as needed.
  • Scheduled or conducted new employee orientations.
  • Advised hiring managers on best practices related to interviewing techniques and selection criteria.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Alamance Community College
Graham, NC
07-2018

Skills

  • Maintenance Knowledge
  • Safety Procedures
  • Chemical Handling
  • Waste Disposal
  • Punctuality
  • Quality Assurance
  • Floor Waxing
  • Customer Service
  • Health and Safety Compliance
  • Interior and Exterior Cleaning
  • Exceptional Time Management
  • Professional Appearance
  • Supply Inventory Management
  • Networking Expertise
  • Candidate Sourcing
  • Social Media Proficiency
  • Cold-Calling
  • Interviewing Techniques
  • Negotiation Abilities
  • Performance Tracking
  • Client Management
  • Talent Acquisition
  • Outbound Calling
  • Performance Evaluation
  • Project Management
  • Recruitment
  • Partnership Development
  • Process Improvement
  • Data-Driven Decision-Making
  • Client Relationship Management
  • Networking Events
  • Time Management
  • Administrative Skills
  • Public Speaking
  • Self-Motivated Work Ethic
  • Networking
  • Team Collaboration
  • Team Motivation
  • Cross-Functional Teamwork

Timeline

General Cleaner

MFM industries
01.2023 - 11.2024

Insurance Recruiter

National Agent Alliance
07.2021 - 01.2023

High School Diploma -

Alamance Community College

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Nicole Davis