Nicole Davis
Houston,TX
Summary
Goal-oriented business professional with a background of 20+ years of expertise in various industries. Expertise and specializations include Human Resources, Finance, and Oil & Gas. My current focus is to demonstrate success by optimizing the best customer experience for all employees.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Benefits Administrator - HR (promoted) FT Paid
Lone Star College-System Office
Houston, TX
09.2022 - Current
- Serve as liaison for all employees and system-wide (5000+ employees) campuses of benefits program and processes
- Responsible for ensuring and maintaining all compliance with local/state/federal procedures of all processes and documentation for benefit and retirement programs
- Assist with training for new Ben Admins. Maintains and audits systems to ensure the accuracy of employee enrollment information. Monitors, audits, reconciles, tracks, and edits various employee benefit plans
- Verified benefit changes are processed internally and with external partners. Processes and monitors extended leaves of absence, including administration of Military Leave, FMLA, Short-term disability, sick leave pool, Long-term disability, or other leave programs
- Review, approve, and process information in LSC’s systems and provide documentation regarding leaves
- Prepares audits and reconciles reports for internal and external vendors such as TRS, ERS, EAP, optional benefit vendors, and savings plan vendors and adjustments as necessary
- Review and complete retirement paperwork (TRS forms, ERS medical forms) for all eligible employees wishing to retire from the college or surrounding Independent School Districts
- Conducts retirement consultation meetings, as needed. Draft adjustments for missed or due medical and dental benefit deductions. Heavy auditing and reporting
- Other duties such as assisting recruiting with events (hiring fairs). Assist with creating Standard Operating Procedures (SOPS)
Benefits Representative- HR (promoted) FT Paid
Lone Star College-System Office
Houston, TX
09.2021 - 09.2022
- Resolves and responds to employee benefit inquiries and issues related to leaves of absence, onboarding, terminations, retirement, benefit adjustments, and event changes
- Assist with training for new Ben Reps
- Delivers benefit information to LSC faculty and staff through benefits enrollment meetings, orientations, presentations, and training
- Assists with the processing of any additions or changes to employee benefits during open enrollment and life event changes; Facilitates and provides guidance during open lab sessions
- Test bundles for system upgrades and new processes being implemented to ensure the process flow is accurate and all data is processed correctly
- Served as a professional representative and campus liaison for all employee benefits programs and processes
- Responsible for ensuring and maintaining all compliance with local/state/federal compliance of all processes and documentation fur benefit and retirement programs
- Provide support and assist with all inquiries from employees on retirement and other benefits information
- Facilitate presentations on retirement
- Respond to inquiries and resolve issues sent to the Benefits email box
- Work effectively both as a team member and independently, establishing good judgment regarding sensitive matters
- Collaborate with other departments/campuses to resolve issues with employees
- Resolve issues via IT system (SNOW)
Benefits Coordinator I- HR (promoted) FT Paid
Lone Star College-System Office
Houston, TX
01.2019 - 09.2021
- Facilitate new hire orientations
- May be responsible for ensuring and maintaining compliance with local/state/federal compliance of processes and documentation within assigned areas
- Ensures data integrity through regular reconciliation of system data and carrier data for various benefit plans, including but not limited to premiums and payroll deductions
- Corrects data entry errors in HR computer systems (PeopleSoft); Retrieves and uploads Employees Retirement System (ERS) benefits data and reconciles ERS benefits deductions and payments
- ACA audits
- Terminations
- Daily verifications for all campuses through OnBase system
- Create methods of evaluation of assigned area; Analyze results and make recommendations for revisions to objectives and strategies, with a focus on continuous program improvement; Take part in developing new programs
- Coordinates various department processes, schedules, and calendars; Plans, schedules, and coordinates various meetings/seminars/events, including site selection and preparation, marketing and training materials, and general support
- Provide excellent customer service by responding to employee benefit inquiries and issues
- Takes part in special projects as needed
- Responsible for other reasonable related duties as assigned
Specialist IV-Coordinator I (promoted)- HR FT Paid
Lone Star College-North Harris
Houston, TX
09.2016 - 09.2017
- Maintains a professional and welcoming environment for employees and visitors; responds to HR questions and routes other questions to the appropriate resource
- Performs process functions and assists with the management of an LSC benefits program and a variety of employment and performance management programs
- Assists with hiring new employees, including but not limited to performing data entry, position requests, auditing and correcting paperwork, processing background checks and employment verifications, and other related actions
- Assists with setup, tracking, and auditing a variety of payroll-impacting actions, including but not limited to employee leaves; ensures appropriate documentation is in place and follows up with appropriate resources
- Creates, monitors, and maintains databases and spreadsheets for various projects as assigned
- Analyzes HR data and prepares reports for management review
- Provides support to include word processing, copying, mail, travel reimbursements, ordering supplies, setting up meetings, updating/maintaining calendars, and maintaining employment files
- Resolve issues via IT system (SNOW)
- Implement inventory control of HR forms and supplies
- Serves as a strategic point of contact for hiring managers and employees by providing information and training on human resources policies and practices; researches problems and recommends solutions
- Assists with preparation and presentations of Human Resources-related training
- Responsible for other reasonable related duties as assigned
Specialist IV-Accounting FT Paid
Lone Star College-System Office
Houston, TX
11.2015 - 09.2016
- Full accounts payable cycle.
- Work closely under the Accounts Payable manager reviewing all internal cost and administrative units to meet the specialized requirements
- Match all invoices with valid Purchase Orders
- End of year close. Special Projects. Handled all credit memos/rebates
- Reviews and verifies high-volume invoices and their accompanying payment requests from campus requestors to ensure compliance with orders or contracts, accuracy, and reasonableness of the charge codes
- Asset management backup
- Participate in staff development and faculty meetings
- Match for payments for weekly and monthly deadlines
- Liaison for all Lonestar campuses. Processed adjustments or balance-due invoicing as required from reconciling monthly vendor statements
- Prepare and assist with internal and external audits. Process invoice cancellations. Run periodic AP reports: (match exception, budget exception, unvouchered receipts, invoice backlog, monthly accounting date)
- Review/Respond to all emails daily from campuses and vendors. Invoice entry of all payment applications, Journal Entries, and VWR
- Review and revise all variance errors from AP processors. Review and revise all variance errors from AP processors. Commitment Control
Sr. A/P Administrator- Accounting FT Paid Contract
ABS (American Bureau of Shipping)
Houston, TX
10.2014 - 04.2015
- Full accounts payable cycle with over million-dollar revenue
- Work under the controller reviewing all internal cost and administrative units to meet the specialized requirements
- End of year close. 1099 projects. System from Oracle implementation to Kofex
- Reviews and verifies high-volume invoices and their accompanying payment requests to ensure compliance to orders or contracts, accuracy, and reasonableness of the charge codes
- Prepare invoices for payments daily for weekly and monthly deadlines. Processed adjustments or balance-due invoicing as required. Prepare/assist for company audits
- Process invoice cancellations. Process any variance invoices. Routed to various approvers in various departments
- Run periodic AP reports. Liaison for Corporate, Bureau, and Group. Worked closely with Treasury disbursements. Process wires for all departments in AP foreign currency and USD
- Review and process employee travel and IRS mileage rate reimbursement expense reports. Oversee distribution of all processed weekly outgoing checks to suppliers, vendors, and carriers
- Provided timely and accurate maintenance of the company subsequent to original invoicing. Researched, validated, and processed customer adjustments, corrections, and refunds
- Tracked and researched short payments from customers to determine rebilling or balance write-offs. Identified billing, rating, and unapplied payments and coordinated resolutions
Sr. A/P Specialist- Accounting FT Paid Contract
Enduro
Houston, TX
03.2014 - 08.2014
- Provided timely and accurate maintenance of the company subsequent to the original
- Researched, validated, and processed customer adjustments, corrections, and refunds
- Tracked and researched short payments from customers to determine rebilling or balance write-offs
- Identified billing, rating, and unapplied payments and coordinated resolutions
- Reviews and verifies high-volume invoices and their accompanying payment requests to ensure compliance with orders or contracts, accuracy, and reasonableness of the charge codes
- Prepare invoices for payments daily for weekly and monthly deadlines
AP/Benefits Administrator- HR FT Paid
The Pinch Group (Pinch Flatbed)
Houston, TX
04.2012 - 02.2014
- Full accounts payable cycle with over million-dollar revenue
- Managed one employee (data entry clerk)
- Work alongside the controller reviewing all internal cost and administrative units to meet the specialized requirements
- Reviews and verifies high-volume invoices and their accompanying payment requests to ensure
- Prepare invoices (500 +) for payments daily for weekly and monthly deadlines
- Processed adjustments or balance-due invoicing as required
- Prepare/assist for company audits.
- Processes enrollments, changes, and terminations of employee benefits. Manages billing and payments for employee benefit programs.
- Resolves issues related to employee benefits, including claims and eligibility.
- Maintains accurate employee benefits records and files.
Records Retention Administrator- HR FT Paid
Houston Community College District Office
Houston , TX
01.2011 - 08.2011
- Administrator for all records retention for HCC College Campuses for 80,000 students/along with staff
- Handled incoming calls from all campuses, and performed data entry
- Administrator for all document imaging for International Students hard files into PeopleSoft
- Overseen all international student’s confidential records (i.e.: Passports, I90, Visas, and Financial Data)
- Performed data extraction and documentation
- Maintained all historical student records & staff records
- Maintained daily productivity log of scanning indexing activities
- Retrieved and performed follow-up activities of files with personnel staff
- Training/supervising and evaluating contract employees
- Met deadlines while managing multiple projects. Provided monthly reports. Handled and implemented special projects
Lead-Dispute Resolution Analyst (promoted) FT Paid
DHL Express
Houston, TX
08.2005 - 11.2010
- Analyzed customer feedback to develop solutions for complex issues.
- Reviewed customer complaints and inquiries to identify potential resolution opportunities
- Researched, validated, and processed customer adjustments, corrections, and refunds
- Guided employees with resources and tools to continue efficient workflow. Provided leadership to the team to ensure KPI’s were met monthly for the department
- Supervised a team of four full-time employees.
- Review and process employee travel and IRS mileage rate reimbursement expense reports
- Assisted in resolving problems with customers
- Oversee distribution of all processed weekly outgoing checks to suppliers, vendors, and carriers
Accounting Clerk III- Accounting FT Paid
DHL Express
Houston, TX
08.2005 - 11.2010
- Tracked and researched short payments from customers to determine rebilling or balance write-offs
- Full accounts payable cycle with over million-dollar revenue
- Identified billing/rating issues causes and coordinated resolutions as well as unapplied payments
- Performed root cause analysis. Visual Macros with Excel spreadsheets
- Provided timely and accurate maintenance of the company subsequent to original invoicing
Human Resource Coordinator-HR FT Paid
Pennzoil Quaker State/Shell Oil Company
Houston, TX
10.1996 - 05.2005
- Handled all benefit claims and created, and distributed benefits to Oil & Gas employees.
- Maintained departmental schedule and compliance matters. Input employee time. Pre-employment paperwork.
- Third-party conferences. Updated job descriptions for potential applicants.
- Processed denial and approved leave, and FMLA paperwork. Maintained relations with payroll, and Benefits, and transferred personnel files to the record center through SAP system.
- Administrative support to HR and other departments, pre-screening, and set-up interviews. Coordinated new employee orientations.
- Maintained daily productivity log of scanning indexing activities. Assisted with the budget plan. Involved in personnel recruitment, and training, handled benefits according to regulations or laws.
- Communicated with internal business partners. Worked with hiring managers for recruiting. Ordered materials, equipment, and supplies.
- Handled multi-line telephones. Coordinated itineraries for all staff within the department. Scanning, Indexing, destruction of confidential files, maintained files and records.
Education
Bachelor of Applied Arts & Science - Minor - Management
Sam Houston University
Huntsville, TX01-2025
Business Administration (AAS) - Human Resources Specialization
Lone Star College
Houston, TX05-2024
Skills
- PeopleSoft, Microsoft Windows
- HR experience
- Strong analytical skills
- Benefits Administration
- Adaptability and Flexibility
- Relationship Building
- Effective communication abilities
Certification
- Human Resources Specialization Level II (All Areas) -LSC
- Diversity Equity & Inclusion LSC 5/2023
- Office Specialist- LSC
- Administrative Assistant- LSC
- Documentation Production Specialist- LSC
- Business Operations- LSC
Committees Programs & Multidisciplinary Teams
- LEAP Academy ALUMNI- 11/2022
- NEIP Committee member
- PSSA (Prior Secretary)
- Career Coach-LEAP
- Student Success Initiative Mentor (SSI)
- Hiring Committee member
- Cross-functional team- All About Adjuncts 2019
- Cross- fumctional team-Veterans Initiative 2022
- Cross- funtional team- SNOW-Knowledge Base 2023
References
References Upon Request
Timeline
Benefits Administrator - HR (promoted) FT Paid
Lone Star College-System Office
09.2022 - Current
Benefits Representative- HR (promoted) FT Paid
Lone Star College-System Office
09.2021 - 09.2022
Benefits Coordinator I- HR (promoted) FT Paid
Lone Star College-System Office
01.2019 - 09.2021
Specialist IV-Coordinator I (promoted)- HR FT Paid
Lone Star College-North Harris
09.2016 - 09.2017
Specialist IV-Accounting FT Paid
Lone Star College-System Office
11.2015 - 09.2016
Sr. A/P Administrator- Accounting FT Paid Contract
ABS (American Bureau of Shipping)
10.2014 - 04.2015
Sr. A/P Specialist- Accounting FT Paid Contract
Enduro
03.2014 - 08.2014
AP/Benefits Administrator- HR FT Paid
The Pinch Group (Pinch Flatbed)
04.2012 - 02.2014
Records Retention Administrator- HR FT Paid
Houston Community College District Office
01.2011 - 08.2011
Accounting Clerk III- Accounting FT Paid
DHL Express
08.2005 - 11.2010
Lead-Dispute Resolution Analyst (promoted) FT Paid
DHL Express
08.2005 - 11.2010
Human Resource Coordinator-HR FT Paid
Pennzoil Quaker State/Shell Oil Company
10.1996 - 05.2005
Bachelor of Applied Arts & Science - Minor - Management
Sam Houston University
Business Administration (AAS) - Human Resources Specialization
Lone Star College
- Human Resources Specialization Level II (All Areas) -LSC
- Diversity Equity & Inclusion LSC 5/2023
- Office Specialist- LSC
- Administrative Assistant- LSC
- Documentation Production Specialist- LSC
- Business Operations- LSC
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