Nicole Davis
New York,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in Health service as well as Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Relations Specialist
Gap Inc. Corporate Headquarters
New York, New York
09.2008 - Current
- Provides support to Gap Inc. stores and customers by fielding a variety of inbound call types.
- Professionally manage complex customer issues and deescalate situations for both external as well as internal customers.
- Advised customers on company policies, procedures and regulations related to the product or service they purchased.
- Created reports detailing customer feedback, trends, suggestions and complaints.
- Maintain a strong working relationship with our customers, including field teams, contact center teams, and vendors. Managing & Operating Practices
- Convey information to internal business partners via established processes.
- Provide support to other areas of the contact center as needed (calls, emails, social media, etc).
Wellness Ambassador
Rite Aide Pharmacy
Brooklyn, New York
01.2011 - 06.2015
- Promote pharmacy and clinical services for Rite Aid in support of script growth initiatives.
- Perform business to business and community outreach activities including immunization outreach, senior citizen center visits, health care provider visits, and fitness center visits.
- Introduce the customer to the Pharmacist and provide support for the pharmacist as they guide the customers in selecting and making purchasing decisions on products related to their wellbeing (vitamins, OTC, specialty foods etc).
- Organize, promote, and facilitate health events for Rite Aid.
- •Utilize specialized knowledge of product categories to provide excellent customer service and promote health and wellness.
Education
High School Diploma -
Franklin K. Lane High School
Brooklyn, NY06-2006
Skills
- Excellent oral and written communication skills
- Ability to work in a fast paced multi - tasking environment
- Can independently manage escalated customer issues in a supportive team environment
- Proficient in Excel, Outlook, software/database skills; knowledge of CRM systems, such as Salesforce
- Strong interpersonal skills with ability to function as a positive team member
- Comfortability in working with and communicating with providers as well as patients
- Ability to apply critical thinking skills to prioritize and perform responsibilities to meet deadlines
Timeline
Wellness Ambassador
Rite Aide Pharmacy
01.2011 - 06.2015
Customer Relations Specialist
Gap Inc. Corporate Headquarters
09.2008 - Current
High School Diploma -
Franklin K. Lane High School
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