Nicole Davis
Sparks
Summary
Results-driven Operations Account Manager known for high productivity and efficient task completion. Specialize in strategic planning, client relationship management, and process optimization to enhance operational efficiency. Excel in communication, leadership, and problem-solving, effectively leveraging these skills to meet and exceed objectives in dynamic environments.
Overview
16
16
years of professional experience
Work History
Dental Front Office Receptionist
The Smile Shop
07.2024 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
Operations Account Manager
ITS Logistics
01.2022 - 07.2024
- Maintained accurate records of all account transactions, payments, invoices
- Conducted periodic reviews of accounts to assess progress against goals and objectives
- Created detailed reports outlining progress against objectives for senior management review
- Developed and managed client accounts to ensure efficient operations and customer satisfaction
- Reviewed existing policies and procedures related to operations management and identified opportunities for improvement
- Negotiated contracts with vendors and suppliers in order to secure advantageous pricing terms
- Coordinated with other departments to facilitate the successful completion of projects within established timelines
Oral Surgery Office Manager
Dr. Perry Young
08.2020 - 01.2022
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
- Maintained confidential records relating to personnel matters
- Ordered supplies and equipment to maintain adequate inventory levels
- Monitored inventory levels and placed orders when needed
- Processed payroll accurately ensuring all employees were paid on time
- Supervised staff members, organized schedules and delegated tasks
- Assisted with the preparation of budgets, forecasts and financial statements
- Assisted in recruiting, onboarding and training new employees
Lead Dental Assistant
Dr. Brunelli & Dr. Silvaroli
01.2009 - 08.2020
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries
- Created spreadsheets in Excel to track data such as vacation requests, sick days
- Organized company events including holiday parties, team building activities
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Provided administrative support to management team including preparing reports and presentations
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Developed and implemented office policies and procedures
- Performed administrative tasks such as scheduling appointments and managing patient records
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations
- Coordinated office activities by communicating with other departments and staff members
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials
- Served as a liaison between the dentist's office and insurance companies for verifying coverage information
- Instructed patients on proper oral hygiene techniques and post-operative care
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality
- Educated patients on preventive oral health care practices such as brushing and flossing techniques
- Managed incoming calls from patients regarding appointments or inquiries about services offered
- Provided feedback to the dentist regarding any observed changes in a patient's condition during treatment sessions
- Assisted in the training of new dental assistants by providing guidance on protocols and processes
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available
- Maintained accurate documentation of patient visits, treatments rendered, and payments received
- Assisted with the setup of treatment rooms and sterilization of instruments
- Provided chairside assistance to dentists during dental procedures
- Maintained patient charts, including medical histories, medications, and allergies
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided
- Actively participated in team meetings to discuss workflow strategies for improving productivity
- Prepared injection syringes for use in various dental procedures according to protocol standards
- Organized patient files electronically within the practice management software system
- Ensured that all necessary supplies were available for each procedure
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums, and dental arches
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
Education
Associate of Applied Science - Dental Assisting
Truckee Meadows Community College
Reno, NV07.2006
Skills
- Operational Efficiency
- Sales Support
- Sales operations
- Staff Training and Development
- Interpersonal Skills
- Analytical Skills
- Reliability
- Self Motivation
- Effective Communication
- Time Management
- Attention to Detail
- Professionalism
- Multitasking
Timeline
Dental Front Office Receptionist
The Smile Shop
07.2024 - Current
Operations Account Manager
ITS Logistics
01.2022 - 07.2024
Oral Surgery Office Manager
Dr. Perry Young
08.2020 - 01.2022
Lead Dental Assistant
Dr. Brunelli & Dr. Silvaroli
01.2009 - 08.2020
Associate of Applied Science - Dental Assisting
Truckee Meadows Community College
Similar Profiles
Jennifer RichardsonJennifer Richardson
Front Office Receptionist at The Smile ShopFront Office Receptionist at The Smile Shop
Kellie CuretonKellie Cureton
Floor Manager at Smile Herb ShopFloor Manager at Smile Herb Shop
Ankit JainAnkit Jain
Data Analyst at Tata Shop Share SmileData Analyst at Tata Shop Share Smile