Nicole Davis

Senior Clinical Account Manager (June 2025-Present)

Clinical Account Manager (April 2023 - June 2025)

Clinical Specialist (August 2022 - April 2023)

• Directed strategy and implementation of surgical navigation platforms across multi-hospital networks.
• Led regional team to push account growth through workflow optimization in cranial, spine, and ENT procedures, driving adoption of navigation technology.
• Expanded Brainlab footprint by onboarding five new hospital systems, and secured $1.6M+ in annual recurring revenue.
• Surpassed sales targets quarterly while consulting on capital equipment purchases, rental contracts, and system upgrades.
• Launched new intraoperative imaging technologies, including Loop-X and ultrasound integration.
• Spearheaded collaboration with OR staff, radiology, Biomed, and IT for seamless workflow integration.
• Provided intraoperative support through troubleshooting, calibration, and navigation optimization during complex procedures.
• Kept up with emerging clinical trends through conferences, workshops, and professional development events.
• Managed team performance and provided mentorship to ensure consistent execution. Trained new hires through structured onboarding and OR shadowing programs.

Location Manager (Nov 2021 – Aug 2022)

Customer Service Representative (Jan 2022 – Aug 2022)

Operations Specialist (Jun 2021 – Jan 2022)

• Startup offering high-volume COVID-19 testing and diagnostics. Held multiple roles through rapid operational expansion.
• Oversaw mobile testing site operations, managed field staff, and maintained regulatory compliance.
• Supported patients remotely by resolving testing inquiries, coordinating logistics, and managing lab reporting systems.
• Performed patient swabbing, maintained data accuracy, and coordinated real-time specimen delivery under high-pressure demands.

Company Overview:

Startup offering high-volume COVID-19 testing and diagnostics. Held multiple roles through rapid operational expansion.

Customer Service Representative (Jan 2022 – Aug 2022)

• Supported patients remotely by resolving testing inquiries, coordinating logistics, and managing lab reporting systems.

Location Manager (Nov 2021 – Jan 2022)

• Oversaw mobile testing site operations, managed field staff, and maintained regulatory compliance.

Testing Specialist (Jun 2021 – Jan 2022)

• Performed patient swabbing, maintained data accuracy, and coordinated real-time specimen delivery under high-pressure demands.

• Tutored first-generation, low-income, and disabled students in chemistry and biology. Adapted lessons to accommodate different learning styles and improve academic outcomes.
• Tracked student progress through regular assessments, adjusting instruction as needed to maximize success.