Nicole Davis
Flagstaff,AZ
Summary
Professional in public health with strong analytical and communication skills. Skilled in Microsoft Office along with many other similar software systems. Adept at reporting processes & improving data accuracy while complying with HIPAA guidelines; while fostering teamwork & effective collaboration. Known innovator with adaptability in team settings or unsupervised task completions . Focused on achieving results & ensuring efficient/ accurate data and providing safety through diligent monitoring and reporting.
Overview
4
4
years of professional experience
Work History
Data Analyst
Insight Global LLC
Flagstaff, AZ
03.2022 - 12.2022
- Analyzed data trends to support decision-making processes and improve operational efficiency.
- Developed and maintained dashboards to visualize key performance indicators for management review.
- Executed daily PA accuracy checks. Executed with 100% correct. and fast analyzer
- Produced monthly reports using advanced Excel spreadsheet functions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Enhanced accuracy by self taught methods for mistake proof efficiency.
- Provided info to technical support with corrective action through troubleshooting analytics.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Contact Tracer
AZDHS
Flagstaff, AZ
06.2021 - 04.2022
- Conducted thorough interviews with individuals to gather accurate contact information and exposure details.
- Utilized digital tracking systems to monitor case progress and ensure timely follow-up with contacts.
- Collaborated with public health officials to disseminate information regarding testing and quarantine protocols.
- Educated individuals on isolation guidelines, enhancing community awareness of health practices.
- Assisted in developing outreach materials aimed at increasing compliance with health recommendations.
- Streamlined reporting processes, improving accuracy of data submitted for state health assessments.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
- Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation.
- Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Contributed to public health efforts by participating in ongoing professional development opportunities, staying current on evolving best practices in the field of contact tracing.
- Facilitated referrals for additional support services, connecting affected individuals with necessary resources for their recovery journey.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Engaged clients in health-related activities to enhance overall well-being.
- Collaborated with local organizations to expand health services and resources.
Manager, Sales and Customer Support
Universal Herbs
Denver, CO
11.2019 - 12.2020
- Led sales team to achieve quarterly targets through strategic planning and effective training.
- Implemented customer feedback systems to enhance service delivery and satisfaction rates.
- Managed daily customer support operations to guarantee prompt issue resolution.
- Continuously updated training procedures to abide by the states most current laws and regulations which the resulted in improved sales onboarding efficiency/knowledge retention.
- Analyzed sales data to identify trends, informing targeted marketing strategies and outreach efforts.
- Kept a collaborative work environment by encouraging open communication b/w team members regarding best practices/ innovative ideas.
- Optimized Company’s software, enabling better tracking of company finances, employees, data and to analyze daily/monthly/yearly… quotas which helped for increased sales effectiveness.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Launched new products successfully by strategizing their promotion and coordinating launch events.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
Topicals/Production Lead
Harvest HOC
Flagstaff, AZ
07.2018 - 11.2019
- Oversaw daily production operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow processes and best practices.
- Implemented process improvements that enhanced productivity and minimized downtime.
- Collaborated with cross-functional teams to streamline production schedules and resource allocation.
- Managed inventory levels, ensuring timely availability of materials for uninterrupted production flow.
- Facilitated regular team meetings to discuss performance metrics and address challenges proactively.
- Developed training programs focused on skill enhancement and team cohesion within the production environment.
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Conducted regular audits to identify areas for improvement within the production line, implementing corrective actions as needed.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHAssociate of Science - General Studies
Coconino Community College
Flagstaff, AZ05.2018
Skills
- Patience and tolerance
- Data collection
- Cultural sensitivity
- Assertiveness
- Healthcare terminology
- Documentation accuracy
- Cross-cultural communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Leadership skills
- Multitasking
- Excellent communication
- Organizational skills
- Critical thinking
- Adaptability and flexibility
- Patient confidentiality
- Microsoft office proficiency
- HIPAA guidelines
- Task prioritization
- Self motivation
- Professionalism
- Adaptability
- Verbal and written communication
- Problem-solving aptitude
Timeline
Data Analyst
Insight Global LLC
03.2022 - 12.2022
Contact Tracer
AZDHS
06.2021 - 04.2022
Manager, Sales and Customer Support
Universal Herbs
11.2019 - 12.2020
Topicals/Production Lead
Harvest HOC
07.2018 - 11.2019
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Science - General Studies
Coconino Community College