Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Dawson

Tampa,FL

Summary

Driven and resourceful administrative professional 10 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

21
21
years of professional experience

Work History

Executive Assistant / Accounting Department

Red Canyon Capital
12.2019 - Current
  • Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Navigate multiple technologies while staying engaged with the responsible party and helping to ensure the support needed.
  • Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming and positive experiences.

Executive Assistant

CapTrust Financial
12.2014 - 07.2017
  • Demonstrates capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations
  • Proven track record of accurately maintaining detailed AR records, generating reports, scheduling and coordinating senior staff and organizing company meetings
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives
  • Handled confidential and sensitive information with discretion and tact.
  • Facilitated training and onboarding for incoming office staff.

Senior Associate of Financial Aid

Manhattan Inc
06.2003 - 03.2014
  • Assisted students in understanding financial aid options for improved funding decisions.
  • Managed confidential student records with utmost discretion and adherence to privacy regulations.
  • Resolved student inquiries regarding financial aid status, promoting a positive experience for applicants.
  • Collaborated with team members to review and process financial aid applications efficiently.
  • Contributed to increased accuracy of award disbursements by verifying student eligibility criteria diligently.
  • Provided exceptional customer service to students and families seeking financial assistance, fostering strong relationships.
  • Trained new student workers on financial aid procedures, ensuring consistent quality of service delivery.
  • Maintained up-to-date knowledge of federal, state, and institutional financial aid policies to provide accurate information to applicants.

Education

Post Graduate Certificate - Certificate

USF Continuing Education Department
Tampa, FL
2018

Bachelor of Applied Arts - Humanities

Daniel Webster College
Nashua, NH
12.2016

Skills

  • Client Account Management
  • Performance Goals
  • Attention to Detail
  • Customer Data Confidentiality
  • Business Correspondence
  • Advanced MS Office Suite Proficiency
  • Logistics and Schedule Management
  • General Ledger Maintenance
  • Cross-functional Collaboration

Timeline

Executive Assistant / Accounting Department

Red Canyon Capital
12.2019 - Current

Executive Assistant

CapTrust Financial
12.2014 - 07.2017

Senior Associate of Financial Aid

Manhattan Inc
06.2003 - 03.2014

Post Graduate Certificate - Certificate

USF Continuing Education Department

Bachelor of Applied Arts - Humanities

Daniel Webster College

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Nicole Dawson