Nicole DeBartolo

• Evaluate open aged receivables and assist to provide support and resolution to escalate and increase collections.
• Provide office level support at a National Level working directly with VPs, Corporate Finance, and national teams to focus on top priority accounts receivables.
• Assisting to research outstanding payments and documentation in support of AR resolutions.
• Providing guidance related to escalations prior to legal involvement (demand notices, NOI, Liens) and the submissions of these notices to customers.
• Managing automated statement follow-ups and responses.
• Provide training on new and existing national account protocols.
• Evaluating Open AR reports at the office and national level to place focus and priority on the top aging accounts to collect.
• Streamlining our AR processes and systems to increase collections.

• Analyze P&L monthly to ensure accuracy and stay within budget. Forecast and report on Sales, Revenue, and Collections with VP and regional management.
• Oversight of financial aspects of high dollar value jobs to maximize profitability and cash flow.
• Influence, direct, and drive team activity/action based on data evaluation.
• Analyze low margin jobs to determine the cause and corrective actions.
• Partner with Accounts Receivable teams to ensure timely collections and escalations related to liens and legal. Drive focus with office to reduce Bad Debt and DSO with increased billing and speed of collections.
• Partner with Accounts Payable Department to ensure timely payments for subcontractors and review of statements and required escalations on material orders. Assistance with cost adjustments at job and P&L office levels.
• Train, support, and manage team of Project Coordinators.
• Led the Chicago office Charity and Culture Committee.

• Utilized multiple software platforms to effectively maintain job management and reporting.
• Supported the Accounts Receivable Department with Billings, Collections by actively managing reports and following up with clients to bill and collect timely before, during, and after job completion.
• Supported the Accounts Payable Department by providing work orders, invoices and lien waivers to assist material vendors and subcontractors with payments.
• Actively participated in company meetings to continually improve operations functions and reporting.
• Collaborated with teams to streamline accounting processes and workflows.
• Managed and maintained project budgets, monitored expenses, and tracked financials.

• Assisted in implementing new processes in a newly growing structure division.
• Managed and maintained effective reporting of job progress for residential and commercial repairs.
• Provide timely updates to Third Party Administrators.
• Assisted in collecting progress and completion payments.
• Collaborated with subcontractors and vendors to provide work orders and process invoices for payment.
• Trained new employees in the Repairs division.
• Organized monthly meetings with Project Coordinators and office staff to review current processes and provide solutions for a more efficient work environment.

• Managed both Residential and Commercial projects ranging from $500.00 to $1.2 million dollars.
• Collaborated with Estimators, Project Managers, Trade Partners, Insurance and Mortgage companies, and Property Owners to complete paperwork and produce quality production on budget in a timely manner.
• Monitored team progress and enforced deadlines.
• Served as accounts receivable representative to collect payment upon project completion.
• Delivered status reports to stakeholders for budgeting and planning purposes.
• Trained new and existing employees on PSA software, procedures, and sales.

• Generated new sales opportunities through cold and warm phone calls, emails, office visits, and scheduled meetings with insurance agents, adjusters, property managers and facility managers.
• I identified, coordinated and participated in client relationship-building activities and represented Universal on various board positions for association groups.
• Added value to marketing material by introducing creative advertising concepts.
• Delivered performance updates, quarterly business review and planning meetings with management and business development team.