Nicole DeFabio
Marlboro
Summary
Experienced and adaptable team leader with a solid background in the retail industry. Known for a responsive and approachable style, motivates and encourages the team to achieve exceptional results. A talented trainer, problem-solver, and planner, adept at handling routine and complex job functions to drive business success. With a proactive and well-organized approach, effectively communicates and maintains a positive attitude, fostering strong relationships with customers and colleagues.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Sunglass Hut
06.2020 - Current
- Analyzed performance data to pinpoint growth opportunities.
- Performed daily cash management duties including deposits, audits.
- Analyzed weekly sales reports to identify trends or issues.
- Recruited, interviewed and trained new associates and key holders
- Oversaw preparation procedures for inventory.
- Contributed to daily operational activities under the Store Manager's guidance.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assistant Manager
Loft Outlet
10.2023 - 05.2024
- Assisted in the development of store policies and procedures to ensure compliance with company standards.
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
- Analyzed sales reports to identify areas for improvement in product selection or pricing strategies.
- Executed new floor sets, visuals and marketing.
Store Manager
Sunglass Hut at Macy's
11.2024 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Analyzed weekly sales reports to identify trends or issues
- Analyzed performance data to pinpoint growth opportunities
Key Holder Supervisor
Max Studio
01.2018 - 12.2019
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Mentored newly hired staff in upselling techniques to improve sales.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Sales Associate
Hunter Boots
10.2017 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2017
Skills
- Task Delegation
- Sales Monitoring
- Product and Service Knowledge
- Recruiting and Interviewing
- Employee Scheduling
- Marketing Knowledge
- Staff Training and Development
- Policy Enforcement
- Customer Relations
- Highly Dependable
- Fast Learner
Timeline
Store Manager
Sunglass Hut at Macy's
11.2024 - 01.2025
Assistant Manager
Loft Outlet
10.2023 - 05.2024
Key Holder Supervisor
Sunglass Hut
06.2020 - Current
Key Holder Supervisor
Max Studio
01.2018 - 12.2019
Sales Associate
Hunter Boots
10.2017 - 12.2019
High School Diploma -
Newburgh Free Academy
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