Nicole Defensor
Fairfield,CA
Summary
Dynamic leader and problem-solver with a proven track record at Nike, enhancing customer satisfaction and streamlining inventory management. Skilled in relationship building and bilingual communication, I excel in fast-paced environments, driving team performance and fostering inclusive workplaces. Demonstrates exceptional time management and computer skills, achieving significant improvements in operational efficiency.
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Full-Time Retails Associate
Nike
09.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Food Service Team Member
Vitality Bowls
08.2023 - 05.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
Seasonal Retail Associate
Levis Strauss & Co
06.2020 - 10.2021
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Education
High School Diploma -
Vanden High School
06-2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Decision-making
- Complex Problem-solving
- Relationship building
- Bilingual
Languages
Filipino
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Food Service Team Member
Vitality Bowls
08.2023 - 05.2024
Full-Time Retails Associate
Nike
09.2021 - Current
Seasonal Retail Associate
Levis Strauss & Co
06.2020 - 10.2021
High School Diploma -
Vanden High School
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