Nicole DeGraeve

• Adapted to changing routes or schedules as required by the employer.
• Adhered to company policies and procedures related to safety and security standards.
• Ensured vehicle cleanliness and performed regular maintenance checks.
• Transported riders to designated stops according to pre-determined schedules.
• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
• Managed fuel consumption and expenses for vehicle operations.
• Saved fuel by leveraging GPS to identify faster routes.
• Communicated effectively with dispatch and customers to provide status updates.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Demonstrated ability to handle emergency situations calmly and effectively.
• Participated in training sessions regarding safe driving practices and defensive driving techniques.
• Completed necessary paperwork and documentation for deliveries.
• Utilized GPS navigation systems to plan efficient routes for deliveries.
• Assisted passengers with loading and unloading their luggage.
• Adhered to traffic laws and regulations to prevent accidents.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Coordinated with team members and remained flexible in work scheduling to meet service needs.

• Assisted grandfather(stroke)until passing.(2000)
• Transported to appointments
• Helped with at home recommendation from Dr
• Assisted grandmother(copd,emphysema)until passing(2006)
• Transportation
• Medications
• Diet
• Hygiene
• Etc.

(While raising 4 kids)

• Reminded patients to take prescribed medications or nutritional supplements.
• Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
• Provided emotional support to patients and families during difficult times.
• Prepared meals according to dietary guidelines set forth by the physician or dietitian.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Accompanied clients to doctor's appointments and outings when necessary.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Administered medications orally or topically as directed by physician orders.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Maintained accurate records of client care services provided on a daily basis.
• Performed minor housekeeping tasks to keep patient areas clean and sanitized.
• Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
• Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
• Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
• Planned and served meals and snacks to patients according to prescribed diets.

• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Scrubbed and polished counters to remove debris and food.
• Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
• Offered samples to promote and upsell specials.
• Provided customers with fresh product and correct portion size to minimize shrink.
• Informed customers of deli specials to increase profits.
• Maintained safe food handling practices to prevent germ spread.
• Monitored expiration dates of products to ensure quality control standards were met.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Greeted customers in a friendly manner and provided excellent customer service.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Sliced meats and cheeses and weighed deli items for customers.

• Read stories to children, facilitated discussions and tied books into learning opportunities.
• Organized and planned age-appropriate reading, crafts, and music lessons.
• Adhered to strict confidentiality policies when discussing any information related to the children or families enrolled in the program.
• Assisted children in development of social, communication and problem-solving skills.
• Managed snack time by ensuring healthy options were available while encouraging proper nutrition habits among the students.
• Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
• Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
• Instilled discipline and maintained order with children by using simple and commanding directives.
• Dressed children and changed diapers.
• Maintained daily records of activities, behaviors, meals, and naps.

• Greeted customers in a friendly, professional manner on the phone.
• Collaborated with new customers to give details about company offerings.
• Utilized customer relationship management software for tracking leads and sales efforts.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Managed time effectively by scheduling daily call times based on peak hours or other factors.
• Maintained up-to-date knowledge of company products and services.