Nicole De Klerk
West Palm Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Palm Beach Historic Inn
06.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Ensured data accuracy through regular audits of guest profiles.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Established team priorities, maintained schedules and monitored performance.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Manager
Rafi Lounge Malibu
05.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Property Rental Agent
NPA Attorneys Inc.
05.2021 - 04.2022
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls, referrals and networking.
Vacation Rental Property Manager
Dik Anderson
06.2018 - 05.2019
- Communicated with clients via several online adverting and marketing platforms.
- Facilitated Villa bookings and assisted with special arrangements or requests for clients. ie Chefs, Child Care, transportation In order to maximize income while minimizing expenses through effective planning and control.
- Attended to Villa maintenance and day to day operational needs to insure high standard of quality and client satisfaction.
- Delivered emergency 24-hour on-call service for clients on Villa issues.
- Maintained effective marketing, advertising and after service communication to ensure and maintain high occupancy rates and repeat business.
Education
Certificate of Completion - Administrator Level
Salesforce Training Academy
OnlineCertificate - Web Development
Skillcrush
Online2020
Certificate - Social Media Marketing Certificate
University of Cape Town
Online2017
Certification - Personal Trainer
American Council of Exercise
New York1993
Bachelor of Arts - Business Administration
University of Witwatersrand
Johannesburg, South Africa1991
Skills
- Multitasking and Organization
- Time Management
- Hospitality Environments
- Coordination Skills
- Event Planning
- Self Starter
- Customer Service
- Several Computer applications
- Marketing and Promotions
- Communication Skills
- Quick Study
- Interpersonal skills
Hobbies
- Crypto enthusiast
Timeline
Front Desk Manager
Palm Beach Historic Inn
06.2023 - Current
Assistant Manager
Rafi Lounge Malibu
05.2022 - 04.2023
Property Rental Agent
NPA Attorneys Inc.
05.2021 - 04.2022
Vacation Rental Property Manager
Dik Anderson
06.2018 - 05.2019
Certificate of Completion - Administrator Level
Salesforce Training Academy
Certificate - Web Development
Skillcrush
Certificate - Social Media Marketing Certificate
University of Cape Town
Certification - Personal Trainer
American Council of Exercise
Bachelor of Arts - Business Administration
University of Witwatersrand
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