Nicole Delany
New Berlin,WI
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate dental systems. Effective at operating within OSHA & COVID-19 regulations and customer/patient department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding patients desires and providing customized solutions to build loyalty.
Compete driven to Facilitate positive experiences through high-quality customer care
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Princeton Club Of New Berlin
New Berlin, WI
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Certified Preventative Dental Assistant
Dr. Ed Schonenenberg
Pewaukee, WI
08.2018 - 12.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Bartender
Edgewood Golf Course
Big Bend, WI
06.2021 - 09.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Banquet Sales Manager
Knights Of Columbus
West Allis, WI
07.2007 - 10.2009
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Extra Expanded Dental Assistant
Dr Paul DeStefinas
Elm Grove, WI
06.2005 - 10.2009
- Prepared patient X-rays and images by Action for review by dentist.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Typed patient data into computer system using Software while following privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, Action and Action.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Education
CDA, EDA, CPR, Infection, Control - Dental Assisting
Marquette University
Milwaukee, WI06.1994
Undergrad - General Classes
UW Waukesha
Waukesha, WI08.1992
Graduated With Certificate -
Eisenhower High School
New Berlin, WI06.1991
Skills
- Customer Support
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Presenting Solutions
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Speaking Clearly
- Safe Work Practices
- Inbound and Outbound Calling
- Inventory Replenishment
- Performance Motivation
- Excellent Attention to Detail
- Patient and Empathetic
- Machinery Upkeep
- Administrative and Office Support
- Establishing and Maintaining Customer Relationships
- Document Conversion
- Computer Proficiency
- Clerical Support
- Proactive Self-Starter
- Replenishment Processes
Timeline
Customer Service Associate
Princeton Club Of New Berlin
05.2022 - Current
Bartender
Edgewood Golf Course
06.2021 - 09.2021
Certified Preventative Dental Assistant
Dr. Ed Schonenenberg
08.2018 - 12.2021
Banquet Sales Manager
Knights Of Columbus
07.2007 - 10.2009
Extra Expanded Dental Assistant
Dr Paul DeStefinas
06.2005 - 10.2009
CDA, EDA, CPR, Infection, Control - Dental Assisting
Marquette University
Undergrad - General Classes
UW Waukesha
Graduated With Certificate -
Eisenhower High School
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