Nicole Delashmit
Pekin,IL
Summary
Dedicated sales associate with a strong focus on customer service and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and communication.
Overview
17
17
years of professional experience
Work History
Sales Associate
Verizon
Peoria, Illinois
05.2022 - Current
- Assisted customers in selecting mobile devices and plans based on needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained store organization and cleanliness to create a welcoming environment.
- Collaborated with team members to achieve daily sales goals and objectives.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Educated customers on device usage, features, and available services effectively.
- Participated in ongoing training to stay updated on new products and promotions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Seasonal Worker
Ampcus
Peoria, Illinois
08.2021 - 05.2022
- Assisted in daily operations to ensure smooth workflow during peak seasons.
- Collaborated with team members to maintain high standards of customer service.
- Participated in team meetings to discuss strategies for improving service efficiency.
- Managed crowd control during busy hours efficiently.
- Resolved customer inquiries promptly, enhancing overall customer satisfaction experience.
- Welcomed guests with friendly demeanor and positive attitude.
Front End Manager
Yogi's Liquer Store
Morton, Illinois
04.2009 - 12.2021
- Managed daily operations of store front ensuring product availability.
- Supervised staff training and development to enhance customer service skills.
- Oversaw inventory management processes to maintain accurate stock levels.
- Implemented store policies and procedures for efficient workflow.
- Assisted customers with product selection and inquiries to improve satisfaction.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
Education
High School Diploma -
Normal West Community HighSchool
Normal, IL06-2002
Some College (No Degree) -
Illinois Central College
East Peoria, ILSkills
- Product demonstration
- Point-of-sale operation
- Inventory management
- Customer education
- Sales strategy
- Customer relationship management
References
- Kenneth Humphrey - Verizon District Manager - 616-915-2863
- Mark Kern - Verizon General Manager - 309-620-1202
- Nimit Patel - Yogi's Store Owner - 630-315-1295
Personal Reference
- Rebecca Evans- Senior Customer service Associate @ Koala Heath - 216-632-4546
Timeline
Sales Associate
Verizon
05.2022 - Current
Seasonal Worker
Ampcus
08.2021 - 05.2022
Front End Manager
Yogi's Liquer Store
04.2009 - 12.2021
High School Diploma -
Normal West Community HighSchool
Some College (No Degree) -
Illinois Central College