Nicole De La Sierra

Perform nail services on clients who walk in.

• Met with clients to discuss needs, service preferences and special requests.
• Performed high volume of daily customers gel, acrylic and natural manicures.
• Completed daily customer appointments and updated master schedule.
• Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
• Conducted consultations with clients to determine their needs and preferences.
• Advised customers on the best type of treatment for their particular nail condition or desired look.
• Kept up-to-date on new trends in the industry for product offerings and design ideas.
• Demonstrated knowledge of all products and services offered in the salon.
• Utilized customer feedback to improve services offered at the salon.
• Responded promptly to customer inquiries and complaints.
• Followed health regulations regarding sanitation practices throughout the salon.

Full set

Pedicures

Manicures

Wax

• Managed budgeting for rush activities such as catering, decorations, transportation.
• Organized social gatherings for current and prospective members outside of formal rush events.
• Removed empty bottles and glasses from tables after each course was served.
• Greeted customers, provided menus and answered questions about menu items.
• Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
• Provided excellent customer service to guests by anticipating their needs and responding promptly to requests.
• Prepared drinks according to recipes utilizing correct measurements for ingredients used.
• Organized and stocked the bar prior to opening time.
• Restocked bar supplies such as ice, garnishes, napkins, straws during shift changes.
• Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
• Maintained cleanliness of work area including wiping down glassware and washing utensils as needed.
• Performed cashier duties accurately counting back change to customers as necessary.
• Checked identification cards of all guests who appeared under the age of 30.
• Assisted in seating guests and ensured guests were comfortable throughout their meal.
• Prepared both alcoholic and non-alcoholic beverages for patrons.
• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.

• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed sales transactions to prevent long customer wait times.
• Helped with purchases and signed customers up for rewards program.