Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole De La Torre

Austin,TX

Summary

Conscientious Medical Office Specialist known for high productivity and efficiency in completing tasks. Possess specialized skills in medical billing, patient scheduling, and electronic health record management. Excel at communication, organization, and time management, ensuring seamless office operations and positive patient experiences.

Overview

3
3
years of professional experience

Work History

Medical Office Specialist

HCA Healthcare Inc.
Austin, TX
02.2024 - Current
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Assisted with filing and organizing medical records according to established protocols.
  • Provided translation services between English-speaking providers and Spanish-speaking patients.
  • Answered and directed incoming calls in a professional manner.
  • Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Resolved customer service issues in a timely manner while maintaining professionalism.
  • Responded promptly to requests from medical staff members for assistance or information related to patient care.
  • Verified accuracy of insurance claims prior to submission for payment processing.
  • Wrote detailed clinical phone messages for physicians.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.

Elderly Caregiver

Arbor Terrace Senior Living
Lakeway, Texas
01.2022 - Current
  • Ensured safety of clients in their home environment by using appropriate equipment and techniques.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
  • Provided companionship and emotional support to elderly clients.
  • Assessed client's needs and developed individual care plans accordingly.
  • Communicated effectively with family members on progress of client's health condition.
  • Developed strong relationships with clients based on trust and respect.
  • Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Monitored vital signs and reported changes to medical team.
  • Provided emotional support during end-of-life transitions.
  • Responded quickly in emergency situations in a calm manner.
  • Redirected clients with memory issues, providing safety guidance protection.
  • Recognized emergencies and notified paramedics and family members.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed care plan and directions to administer medications.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.

Education

High School Diploma -

Fenton High School
Bensenville
06-2003

Skills

  • Patient Scheduling
  • Medical Billing
  • Appointment Setting
  • Insurance Verification
  • Medical Transcription
  • Healthcare regulations
  • HIPAA Compliance
  • Multitasking and Organization
  • Follow-up skills
  • Positive Attitude
  • Patient Referrals
  • Multi-line telephone management

Timeline

Medical Office Specialist

HCA Healthcare Inc.
02.2024 - Current

Elderly Caregiver

Arbor Terrace Senior Living
01.2022 - Current

High School Diploma -

Fenton High School

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Nicole De La Torre