NICOLE DE LA TORRE
Framingham,MA
Summary
Proven leader at Dunkin' Donuts, adept in strategic planning and cross-functional teamwork, significantly enhancing team performance and service quality. Excelled in stakeholder management and brand management, fostering a positive workplace culture and driving effective conflict resolution. Skilled in marrying marketing insights with operational efficiency to exceed service expectations.
Overview
1
1
year of professional experience
Work History
Asisten Manager
Dunkin' Donuts
Needham, MA
01.2024 - 10.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Bachelor of Science - General Studies
UNIDAD EDUCATIVA POMPEYA
ECUADOR 04-2015
Skills
- Marketing
- Expectation setting
- Strategic planning
- Brand management
- Trend analysis
- Stakeholder management
- Cross-functional teamwork
Languages
Spanish
Professional
Portuguese
Professional
English
Professional
LABORAL REFERENCES
- CRISTINA FARIA DUNKIN DONUTS STORE MANAGER
- 978-891-0806
ABOUT ME
- I have always been passionate about animals; they are such vulnerable and loyal beings that deserve all our love I am an active person who likes to be in constant movement, and learning something new is always an opportunity to grow
Timeline
Asisten Manager
Dunkin' Donuts
01.2024 - 10.2024
Bachelor of Science - General Studies
UNIDAD EDUCATIVA POMPEYA
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