Nicole Del Calvo
Rohnert Park,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into various roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Experienced in fast-paced environments, self-starter, result-oriented, and tech-savvy. Experienced in partnering with upper management to deescalate complaints from clients and customers. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Center Director
Bright Horizons
San Francisco, CA
08.2021 - Current
- Oversaw the process of interviewing, hiring, and onboarding
- Ensuring reference checks and required background checks are completed and reviewed in accordance of company policies and licensing regulations before a new employee’s start date
- Participated in administration of and implementation of programs to promote an inclusive and positive work environment and engage and retains staff
- Kept team focused and motivated by offering balanced, constructive feedback at regular intervals, rewarding successful outcomes, and promptly addressing poor performance
- Develop team members by providing individualized support including goal setting, recognition, and training
- Managed situations with dissatisfied customers well by listening, responding thoughtfully and calmly, and engaging partners in solutions
- Kept facility in compliance with all applicable standards and laws.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Professionally resolved all client's complaints while also prioritizing client satisfaction
- Managed all aspects of marketing and enrollment, handling requests for back-up care, and conducting tours
- Meet center/school-specific enrollment target/goals
- Develop the budget in conjunction with the RM and budget analyst
- Establish center/school salary grid in conjunction with budget analyst and follow the grid when making job offer to candidates
- Manage center/school spending and labor hours in accordance with the budget
- Actively monitored all areas of center/school performance, including the monthly P&L and accounts receivable, and complete all required financial reporting
- Promptly address any issues with financial performance
- Maintain accurate and current financial records
- Post appropriate licensing permits and labor law posters
- Develop positive relationships with colleagues, staff and families through professional and respectful communication and collaboration
- Protect confidential information related to staff and families, and treat necessary communications related to such information with sensitivity
- Maintain positive working relationship with client liaison that is sensitive to culture, changing corporate needs, as well as the needs of the family population
- Communicate regularly with client liaison informing them of center/school issues needed and keeping the RM and others informed as needed
- Took a proactive approach solving and following through on action steps established with client liaison.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Assistant Director
Cadence Education
Sacramento, CA
09.2020 - 08.2021
- Supervision of 20 employees Oversee and maintain State and Federal regulations Developed and implemented marketing strategies to increase enrollment
- Partnered with the director with staff hiring and firing
- Provided facility tours to parents (with and without the child present) Managed financial data related to facility operations Communication Maintain communication with parents on children's progress and adjusting lesson plans based on individual needs
- Professionally resolved all client's complaints while also prioritizing client satisfaction
- Empathetically communicated with parents and addressed any issues
- Leadership Supervised and trained new hires Oversaw requirements according to licensing and government regulations, Supervised and trained new hires Oversee requirements according to licensing and government regulations Assisted staff as needed Monitored whereabouts of children and staff while at the center Partnered with the director to oversee the health & safety of the children, families, and staff
- Partnered with the director to oversee the COVID regulations Conduct safety checks to ensure we maintain state and federal regulations
- Complied with recordkeeping and reporting requirements to maintain efficiency
- Oversaw procedures implementation to increase company productivity and efficiency
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Monitored employee adherence to occupational health and safety protocols
- Oversaw purchasing and inventory to retain on-hand physical assets and streamline operations
- Mentored and supported new employees on industry practices and business operations.
Lead Teacher, Education
Cadence
Sacramento, CA
04.2019 - 09.2020
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Organized activities to promote physical, mental and social development of each child
- Involved parents in student learning to increase family interaction and student support
- Created various strategies to engage students and deliver enriching educational opportunities
- Guided students through active shooter and fire drills to maintain order and safety
- Helped students build learning and study skills to achieve educational goals
- Communicated objectives for all lessons, units and projects to students and parents
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading
- Liaised between parents and administrative staff to clarify classroom and student objectives
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels
- Applied proactive behavior management techniques to facilitate classroom discipline
- Arranged classrooms to facilitate optimal education for student groups
- Worked with teachers to design interactive lessons and increase student success
- Built and strengthened positive relationships with students, parents and teaching staff.
Lead Teacher
Tots of Love
Elk Grove, CA
02.2019 - 04.2019
- Lead class activities while overseeing child development, file child papers, and general data entry
- Ensured that children's play and nap areas were kept clean Maintaining child/teacher ratio and organization/upkeep of classroom
- Organized activities to promote physical, mental and social development of each child
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Created various strategies to engage students and deliver enriching educational opportunities
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels
- Arranged classrooms to facilitate optimal education for student groups.
Customer Service Specialist
GAP INC
Rocklin, CA
10.2018 - 02.2019
- Take a high volume of calls, check the status of orders, track packages, and solve customer issues—placed orders, processed exchanges, and returns
- Consistently met service team sales targets and call handling quotas consistently
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes
- Upheld strict quality control policies and procedures during customer interactions
- Displayed strong telephone etiquette, effectively handling difficult calls
- Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Teacher
Growing Brilliant
Roseville, CA
02.2017 - 11.2018
- Lead class activities while overseeing child development, file child papers, and general data entry
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Helped students build learning and study skills to achieve educational goals
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability
- Differentiated instruction according to student ability and skill level
- Built and strengthened positive relationships with students, parents and teaching staff
- Led students through safety procedures, including active shooter and fire drills
- Met with parents to discuss students' progress and review areas requiring improvement
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement
- Remained calm and patient in all student interactions to support individual growth and development
Education
Master of Arts - Early Childhood Education Leadership
Ashford University
09.2021
Bachelors - Business Administration
Ashford University
05.2020
Skills
- CA state licensing standards
- Curriculum design and implementation
- Quality Assurance/Quality Control/Safety
- Client relationships/CRM/Workday
- Government/Federal regulation
- Hiring/Firing/Onboarding
- Training and development
- Leadership, supervision, mentoring
- Marketing strategies
- Phone, multi-line phones
- Organizational skills
- Contract development and management
- Payroll
- Microsoft Excel, P&L, GL, Financial/ Data Entry
- Microsoft Office Suite
- Customer service/Sales
Additional Information
- WEBSITES, PORTFOLIOS, PROFILES https://www.linkedin.com/in/nicolee8419/ .
Timeline
Center Director
Bright Horizons
08.2021 - Current
Assistant Director
Cadence Education
09.2020 - 08.2021
Lead Teacher, Education
Cadence
04.2019 - 09.2020
Lead Teacher
Tots of Love
02.2019 - 04.2019
Customer Service Specialist
GAP INC
10.2018 - 02.2019
Teacher
Growing Brilliant
02.2017 - 11.2018
Master of Arts - Early Childhood Education Leadership
Ashford University
Bachelors - Business Administration
Ashford University
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