Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole De Leon

La Porte,TX

Summary

Dynamic professional with extensive experience as an Independent Contractor, excelling in customer service and delivery coordination. Proven ability to maintain client relationships while navigating routes efficiently. Adept at multitasking and ensuring timely deliveries, consistently exceeding customer expectations through strong communication and attention to detail.

Overview

7
7
years of professional experience

Work History

Independent Contractor

Favor Delivery
Houston, TX
01.2020 - Current
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Identified needs of customers promptly and efficiently.
  • Maintained relationships with existing customers while seeking new ones.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Navigated routes with relevant map programs and GPS systems.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Personal Shopper

Shipt
Birmingham, AL
01.2018 - Current
  • Processed payments for purchased items using cash registers or other payment systems. Prepaids, delivery-only, and shop-only orders.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Suggested comparable products to replace out-of-stock items.
  • Managed shopping items for more than one customer at a time, while maintaining proper substitutes and timely delivery.
  • Meticulously verifying that all produce and fruits were always up to par with customers' expectations.
  • Driving in all weather conditions, not limited to rain, snow, ice storms, hurricanes, cloudy days, and nice sunny days.
  • Strong ability to multitask.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Mechanic - Honda/Kawasaki

Motorcycle Mechanic Institute
Phoenix, AZ
04-2015

Business Management

Abilene Christian University
Abilene, TX
05-2012

Skills

  • Customer service
  • Route navigation
  • Delivery coordination
  • Payment processing
  • Product substitution
  • Client relationship management
  • Self motivation
  • Multitasking
  • Time management
  • Communication skills
  • Attention to detail
  • Weather adaptability

References

References available upon request.

Timeline

Independent Contractor

Favor Delivery
01.2020 - Current

Personal Shopper

Shipt
01.2018 - Current

Mechanic - Honda/Kawasaki

Motorcycle Mechanic Institute

Business Management

Abilene Christian University

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Nicole De Leon