Nicole Delgado
Clark,NJ
Summary
Experienced administrative professional with a bachelor’s degree focused on Healthcare Management from New York University and a demonstrated history of working in the healthcare industry.
Overview
10
10
years of professional experience
Work History
Administrative Assistant – Department of Anesthesiology & Critical Care Medicine
Memorial Sloan Kettering Cancer Center
01.2021 - 02.2022
- Provides administrative assistance to the Director of Nurse Anesthesia Services
- Manages MSK Time Payroll for a staff of 130 CRNAs
- Responsible for the onboarding/credentialing/re-credentialing of all CRNAs
- Responsible for the onboarding of Student RNAs
- Provides administrative assistance to CRNA Education Coordinator for ACLS, BLS, PALS classes
- Responsible for CRNAs reimbursements
- Provides administrative support & coverage to OR areas in department
- Plans & organizes events for CRNAs & Department
- Performs other job-related duties as assigned by department manager & assistant manager.
Administrative Assistant – Department of Radiology
New York Presbyterian Hospital
03.2019 - 12.2020
- Answers telephones take and relay messages to appropriate staff
- Maintains knowledge of hospital and department regulations/policies to answer inquiries appropriately
- Coordinates travel arrangements, registrations, and professional memberships for faculty & residents
- Responsible for all staff reimbursements
- Maintains department’s physician’s CV, practicing credentials, and annual compliance records
- Maintains doctors & departments academic and divisional funds spread sheets/reports
- Calendar management for Chiefs of Department of Radiology
- Assist in compiling data in preparation of reports and special projects
- Maintains departmental files and records in accordance with established procedure
- Manages conference room meetings & events
- Responsible for Faculty & Resident meeting minutes
- Manages faculty & residents’ clinical calendar and Arranges for coverage for vacation/sick/personal time
- Provides both administrative supervision and support to residents/interns/fellows/volunteers
- Manages divisions CME Thyroid and Memory & Movement Conferences
- Manages inventory of all office supplies
- Receive and sort incoming mail and distribute to faculty & management
- Performs other job-related duties as assigned by department managers & supervisors.
Residency Program Coordinator-Department of Radiology
New York Presbyterian Hospital
03.2019 - 01.2020
- Interpret and applied ACGME, other national accrediting agencies, and hospital policies to support compliance
- Provided both administrative supervision and support to residents/interns/fellows
- Acts as a liaison between residents and hospital administration when necessary
- Established relationships and acted as a liaison to other hospitals, internal departments, and divisions regarding resident recruitment, orientation, annual program affiliation agreements, and external rotations
- Managed department-level trainee orientation
- Tracked, reported, and ensured compliance with procedures regarding licensing, moonlighting, annual contracts, and initial and re-credentialing of trainees
- Developed, implemented, and oversees the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems
- Managed the evaluative processes of the trainees, program, faculty, and rotations
- Organized meetings and prepares and distributes materials for conferences and lectures
- In applicable programs, maintained the ERAS database (Electronic Residency Application System) & responsible for processes during the Residency Recruitment season
- Performed all match responsibilities and corresponds with newly matched residents about requirements and process for appointment to the hospitals
- In applicable programs, assisted with quota review and rank list entry and certification in NRMP (National Residency Matching Program)
- Verified trainees’ status and activities as needed
- Performed other duties as assigned by the Program Director.
Senior Medical Secretary- Neurology Department
Weill Cornell Medicine
11.2017 - 03.2019
- Scheduled, confirmed, re-scheduled & cancelled appointments for new & existing patients using epic software
- Scheduled follow-up procedures, radiology, and diagnostic tests
- Managed all weekly inpatient video EEG reports
- Maintained physicians administrative research/academic and clinical/surgical schedules
- Assisted with physicians’ research activities
- Assisted in the preparation of lectures and presentations for doctors
- Updated physicians’ CV and credentialing documentation as needed
- Responsible for front end revenue cycle process, check-in/check-out of patients and collection/reconciliation at time of service payments
- Prepared charges and payments for submission to the billing office
- Ensured patients pre-visit documentation accuracy & obtain all pre-certifications/authorizations for medical services as needed including referrals
- Assisted with onboarding & training of new employees.
Administrative Assistant – OBGYN/Urology Department- NYU Robotic Surgery Center
NYU Langone Medical Center
12.2016 - 07.2017
- Clerical Support – Performed general clerical duties (photocopy, fax, mail, and files) as needed
- Scheduling/Coordinating - Managed calendar, made complex scheduling arrangements involving multiple parties and conferences under minimum direction
- Coordinated meetings and conferences based on knowledge of the subject and attendees
- Organized travel logistic arrangements, itineraries and reimbursements as needed
- Reports - Gathered data and information from various sources, prepared reports based on information compiled, determined report format and elements needed, reviewed for format, content structure based on knowledge of department specification, researched problems, issues, and concerns
- Responded to requests for information, summarized data based on information compiled from various sources
- Administrative Support - Provided administrative support for the department to maintain and improve the workflow level and efficiency.
FGP Secretary II/Intake Scheduling – Radiology Department
NYU Langone Medical Center
01.2012 - 12.2016
- Answered phones, responded to inquiries, and triaged calls to appropriate personnel
- Gathered all patient demographic related data and materials from patients and/or their representatives
- Followed up with patients and/or their representatives, physician offices to gather missing data and materials to complete the intake processes
- Provided patient instructions for exam preparation
- Responsible for patient check-in and check-out
- Scheduled routine appointments, follow up visits and procedures that do not require/or have already been pre-authorized
- Monitored intake daily work queues for timely intake completion
- Directly involved with the merge of offsite locations such as NRAD, Regional Radiology and Lutheran Hospital and assisted with the transfer of medical records and training of the new staff.
Education
Bachelor of Science - Healthcare Management
New York University
NY, NY05.2020
Skills
- MS Word
- Excel
- PowerPoint
- Outlook
- Teams
- Zoom & WebEx Conferences
- Adobe Acrobat
- Concur
- Internet Research
Timeline
Administrative Assistant – Department of Anesthesiology & Critical Care Medicine
Memorial Sloan Kettering Cancer Center
01.2021 - 02.2022
Administrative Assistant – Department of Radiology
New York Presbyterian Hospital
03.2019 - 12.2020
Residency Program Coordinator-Department of Radiology
New York Presbyterian Hospital
03.2019 - 01.2020
Senior Medical Secretary- Neurology Department
Weill Cornell Medicine
11.2017 - 03.2019
Administrative Assistant – OBGYN/Urology Department- NYU Robotic Surgery Center
NYU Langone Medical Center
12.2016 - 07.2017
FGP Secretary II/Intake Scheduling – Radiology Department
NYU Langone Medical Center
01.2012 - 12.2016
Bachelor of Science - Healthcare Management
New York University
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