NICOLE DELONG
Summary
Enthusiastic Patient Coordinator/Scheduler motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
Great Expressions Dental Centers
03.2024 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
Surgery Scheduler
Vista Surgical Center
01.2023 - 03.2024
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated daily operating room calendars with accurate appointment schedules.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
SURGERY SCHEDULER
ADENA REGIONAL MEDICAL CENTER
06.2022 - 01.2023
- Respond to calls, emails, complaints, and queries that patients might have
- Provide information and updates regarding patients' surgery schedules
- Assist patients with guidance on filing all necessary forms
- Assist patients with information necessary to pay all medical charges
- Set post-surgical appointments with doctors and perform all necessary tests
- Inform patients and any relevant third party through instructions about 'things to do' before and after surgeries
- Receive all needed medical records and history from patients
- Take reservations for surgeries and schedule a date based on the availability of the surgeon and the medical condition of patients
- Order patients' test results and assess information from the report to determine if a patient is ready for surgery
- Create a daily surgery schedule and surgical log for all departments concerned
- Assure appropriate coordination with other hospital departments when special surgical needs occur
- File, collect, and organize pre and post operational data for reference
- Sort and distribute incoming and outgoing mail to all necessary parties.
TECHNICAL SERVICE SPECIALIST
AXALTA COATING SYSTEMS
08.2021 - 06.2022
- Manage relationships with both manufacturing and engineering at customer sites
- Troubleshoot & resolve painting issues and problems
- Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering
- Maintain build data, pricing and take rate data in Campfire
- Define VMI requirements and seek VMI improvement opportunities to implement
- Prepare and maintain monthly plant quality reports for customers as well as lead customer quality investigations
- Prepare and place customer product orders; successfully manage onsite inventory and resolve immediate customer supply issues
- Support and manage customer product approvals
- Support and manage PDCA meetings and processes
- Empower employees to take responsibility for their jobs and goals
- Delegate responsibility while providing regular feedback
- Maintain transparent communication
- Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email
- Proven problem-solving and analytical skills with data-based decision-making capability
- Ability to understand customer needs and translate them into product offerings / solutions
- Strong data processing skills
- Proficiency in MS Office preferred
- The ability to collaborate and build teamwork is essential
- Expertise with coatings application equipment is highly preferred.
DISRTIBUTION /WINDOW CLERK
UNITED STATES POSTAL SERVICE
12.2018 - 07.2020
- Examine/Sort/Distribute/Organize all mail & parcels received daily
- Load/Operate/Adjust Postal equipment
- Keep records of numerous shipments received daily
- Receive mail & parcels for shipment while making sure to follow Federal Postal guidelines
- Sell postage/revenue stamps/products/other postal services offered within the USPS
- While acting Supervisor I oversee staff & office while the Postmaster is away, handling any & all customer complaints/vehicle malfunctions/staffing issues/conference calls/answering emails from various colleagues and or upper management with the district.
Education
Certification - Medical Office Assistant/MITT
Buckeye Career Center
New Philadelphia 06.2010
DIPLOMA - General Studies
STRASBURG FRANKLIN HIGH SCHOOL
06.1999
Skills
- Self-starter
- Adaptability
- Problem-solving skills
- Growth mindset
- Time management
- Positive Attitude
- Teamwork
- Interpersonal skills
- Attention to Detail
- Safety Compliance
- Customer Service
- Punctual and Reliable
- Electronic Records Management
- Appointment Scheduling
- Insurance Verification
- Patient confidentiality
Hobbies and Interests
- ACTIVITIES
- Family time
- Exercising/boxing
- Activities with our family pets
- Music
- Golf
- The outdoors
Timeline
Patient Coordinator
Great Expressions Dental Centers
03.2024 - Current
Surgery Scheduler
Vista Surgical Center
01.2023 - 03.2024
SURGERY SCHEDULER
ADENA REGIONAL MEDICAL CENTER
06.2022 - 01.2023
TECHNICAL SERVICE SPECIALIST
AXALTA COATING SYSTEMS
08.2021 - 06.2022
DISRTIBUTION /WINDOW CLERK
UNITED STATES POSTAL SERVICE
12.2018 - 07.2020
Certification - Medical Office Assistant/MITT
Buckeye Career Center
DIPLOMA - General Studies
STRASBURG FRANKLIN HIGH SCHOOL
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