Summary
Overview
Work History
Education
Skills
References
Certification
Work Availability
Timeline
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Nicole DeLong

Las Vegas,NV

Summary

Dynamic leader with a proven track record at Hilton Grand Vacations Club, enhancing customer relationships and boosting brand loyalty through expert communication and extensive product knowledge. Demonstrated expertise in inventory management and customer service, consistently creating memorable experiences and driving sales. Notable achievements include effective team supervision and impactful market research, showcasing a unique blend of technical proficiency and interpersonal skills.

Overview

22
22
years of professional experience

Work History

Sales Executive

Hilton Grand Vacations Club
Las Vegas, NV
09.2024 - Current
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Provided excellent customer service throughout the entire sales process.
  • Made recommendations to customers to promote brand effectiveness and product benefits.

Assistant Manager

The Lodge Group
Las Vegas, NV
09.2023 - 08.2024
  • Planned and executed entertainment activities to enhance customer engagement.
  • Ensured consistent stock levels through streamlined weekly orders of beverages.
  • Prepared and finalized daily paperwork with consistency and accuracy.
  • Ensured consistent accuracy through monthly inventory checks.
  • Supervised team to ensure exceptional guest treatment and foster business relationships.

General Manager

Golden Entertainment
Las Vegas, NV
07.2011 - 08.2023
  • Supervised 11-member team with diverse backgrounds.
  • Delivered exceptional guest experiences with outstanding customer service.
  • Anticipated and exceeded customers' needs and expectations.
  • Ensured seamless operations by managing supply orders, workforce schedules, and document accuracy.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.

Finance Specialist

United States Pennsylvania Army National Guard
Lebanon, PA
01.2003 - 01.2010
  • Initiated service with the United States Army National Guard in 2003 as Finance Specialist.
  • Acquired significant expertise as a United States Army veteran post-Iraq deployment.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.

Education

High School Diploma -

Exeter Township Senior High school
Pennsylvania, United States

Skills

  • Customer relationship management
  • Product knowledge
  • Inventory management
  • Market research
  • Effective communication
  • Networking skills
  • Customer service

References

References available upon request.

Certification

  • Alcohol Awareness
  • Food Handling Safety

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Executive

Hilton Grand Vacations Club
09.2024 - Current

Assistant Manager

The Lodge Group
09.2023 - 08.2024

General Manager

Golden Entertainment
07.2011 - 08.2023

Finance Specialist

United States Pennsylvania Army National Guard
01.2003 - 01.2010

High School Diploma -

Exeter Township Senior High school

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Nicole DeLong