Nicole Demko
Phoenix
Summary
Server with 5+ years of experience in the hospitality industry, exhibiting strong people skills and a knack for memorizing patrons and their orders. Demonstrates a solid foundation in cocktail knowledge and bar experience, enhanced by proficiency in upselling and delivering exceptional customer service under pressure. Eager to leverage these skills in a dynamic new setting, aiming to contribute to and grow within a forward-thinking establishment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Bar Louie
01.2021 - 11.2021
- Mastered the art of hospitality at Bar Louie, ensuring optimal customer service.
- Implemented upselling strategies to boost revenue.
- Maintained cleanliness and organization, enhancing the dining experience.
- Exhibited problem-solving skills in addressing customer concerns.
- Effectively managed time to ensure efficient service delivery.
Server
Bandolero
11.2021 - 12.2022
- Exhibited exceptional service in a high-end dining environment.
- Positively impacted customer satisfaction.
- Elevated guest experience by mastering fine dining service protocols, enhancing dining atmosphere.
Server/Bartender
Applebees
11.2022 - 08.2024
- Proficient in creating and serving a wide range of beverages.
- Collaborating with team members to ensure smooth operations.
- Maintain high accuracy in order-taking and billing, enhancing customer satisfaction.
- Trained new staff, improving team efficiency and service quality.
- Passionate about creating memorable dining experiences through exceptional service.
Server/VIP Bottle Server
Lookout Tavern
07.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Nursing
Mesa Community College
Mesa, AZ12.2020
Highschool diploma - undefined
Chandler High School
Chandler, AZ05.2019
Skills
Cashier experience
Certification
- Food handlers
- Title 4 liquor law
References
Bar louie
- Alyssa: (480) 272-1484
- Jared Canada: (602) 748-7223
Bandolero
- Denzel: (480) 590-8180
Applebees
- Cal: (712) 635 -2138
Lookout Tavern
- Niko: (623) 703-6590
- Todd: (480) 695-7266
Timeline
Server/VIP Bottle Server
Lookout Tavern
07.2024 - Current
Server/Bartender
Applebees
11.2022 - 08.2024
Server
Bandolero
11.2021 - 12.2022
Server
Bar Louie
01.2021 - 11.2021
Nursing
Mesa Community College
Highschool diploma - undefined
Chandler High School