Nicole De Neff
The Villages,FL
Summary
Obtain a position in a team environment that will enable to use diverse experience, education and ethical values to achieve personal and organizational success. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resource Assistant
Adecco/Honda Mfg.
11.2019 - 01.2021
- Utilized Microsoft Office - Word, Excel and Outlook.
- Supported associates with questions, assist with password re-sets, liaison for associates and management.
- General Clerical support – presentations, data entry, reporting, projects, meeting coordination.
- Strong computer skills in processing spreadsheets, database management.
- Utilize Kronos, AS400 and Peoplesoft to assist associates
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Answered and redirected incoming phone calls for office
- Processed employee termination paperwork at direction of supervisory staff.
- Analyzed and reported on employee overtime hours.
Inventory Management Specialist
Adecco/Honda Of America
02.2019 - 11.2019
- Material Master Request System (MMRS) operations, created new part entry, and extended parts.
- Identification and consolidation of duplicate inventory.
- Daily uploading with Micros and Macros into database for updating.
- Customer Service and adherence to Honda North American MRO Inventory philosophy in daily work and innovation projects.
- Work with suppliers and end users to gather correct information to obtain good part numbers.
- Worked in SAP to track and search parts and inventory.
Contracts Processor
Properties Of The Villages
03.2018 - 02.2019
- Receive and review contracts for Pre-owned home purchases and check for accuracy.
- Enter data for listings using VLS computer software to create flyers to publish for website.
- Provide phone and email support to answer questions for home inspectors and real estate representatives.
- Sent contracts and inspection reports to closing agent.
- Utilized AS400 to create diaries and program representatives' commission splits.
- Other programs used were: Outlook, Word, and Excel.
- Corresponded with real estate agents on any discrepancies.
Clerical Associate
Adecco/Honda Of America
08.2016 - 03.2018
- Scanned Vehicle Identification Cards into system for each car that was built in Ohio.
- Corresponded with Team Leaders with any problems on VIN cards.
- Pull and returned files for customers from warehouse for all Honda office staff for Ohio.
- Utilized AS400 to check files in and of warehouse.
- Scanned Associate files to put on server for human resources.
- Uploaded Medical records and Material Service Bill of Ladings for Ohio plants.
Realtor
Self-employed
10.2014 - 03.2016
- Scheduled showings, inspections and closings.
- Provided excellent customer service to clients to help them through purchasing and selling home contracts.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Completed property walk through before completing deals to uphold accuracy in listings and appraisals.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
Receptionist
Money Concepts
10.2013 - 01.2015
- Created summaries of accounts for clients.
- Generated birthday letters and mailed correspondence to clients.
- Uploaded documents to compliance and led into clients digital files.
- Created monthly spreadsheets using Excel.
- Confirmed appointments, communicated with clients and updated client records with CRM.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Advertising Assistant
Bellefontaine Examiner
08.2013 - 10.2013
- Assisted customers with ad sales to advertise in paper.
- Created Spreadsheets and Databases for insight on accounts..
- Layout newspaper for upcoming press runs.
- Updated logs on sales for each advertising account.
- Correspond with client for new ads.
Receptionist
Thompson Dunlap And Heydinger
08.2010 - 07.2013
- Managed front desk - inbound calls for 12 attorneys. Transferred clients to appropriate attorney or made appointments.
- Responsible for accounts payable.
- Inventory of supplies and ordering for firm.
- Updated and created files using Excel and Word.
- Filed closed and active client paperwork.
- Interview new clients
- Gather dockets and updated pleading Indexes for cases.
- Coordinate phone conferences.
- Process cash and credit card payments.
- General duties - i.e...copying, faxing, shipping and correspondence with clients.
Education
No Degree - Data Analyst
Coursera
Online09.2023
Certificate - Real Estate
Hondros College of Business
Westerville, OHAssociate of Applied Science - Computer Programming
RETS Tech Center
Centerville, OHHigh School Diploma -
Houston High School
Houston, OhioSkills
- Customer support
- P > Problem-solving skills
- P > Technical Support
- P > Typing 50 wpm
- P > Verbal and written communication
- P > Documentation and reporting
- Word Processing
- Records Preparation
- Team Player
- Office Administration
- Maintaining Files
- Human Resources Support
- Administrative Support
- Specialized HR Projects
- Kronos Timekeeping
- Scheduling
- Maintaining Employee Records
Certification
Google Analytics
Timeline
Human Resource Assistant
Adecco/Honda Mfg.
11.2019 - 01.2021
Inventory Management Specialist
Adecco/Honda Of America
02.2019 - 11.2019
Contracts Processor
Properties Of The Villages
03.2018 - 02.2019
Clerical Associate
Adecco/Honda Of America
08.2016 - 03.2018
Realtor
Self-employed
10.2014 - 03.2016
Receptionist
Money Concepts
10.2013 - 01.2015
Advertising Assistant
Bellefontaine Examiner
08.2013 - 10.2013
Receptionist
Thompson Dunlap And Heydinger
08.2010 - 07.2013
No Degree - Data Analyst
Coursera
Certificate - Real Estate
Hondros College of Business
Associate of Applied Science - Computer Programming
RETS Tech Center
High School Diploma -
Houston High School
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