Nicole Denison
Ravenna,Ohio
Summary
Results-oriented Package Sorting and Quality Assurance Specialist achieved enhanced workflow efficiency through strong teamwork and problem-solving skills. Delivered high customer satisfaction by effectively managing interactions and resolving issues with empathy and clear communication. Organized and dependable, successfully managed multiple priorities while contributing to team goals.
Overview
13
13
years of professional experience
Work History
Sorter/Package Loader
UPS
Akron, OH
11.2023 - 04.2024
- Operated automated sorting equipment to efficiently process packages for distribution.
- Maintained safety protocols while handling and sorting various package types.
- Conducted quality checks on sorted packages to ensure accuracy and compliance.
- Collaborated with team members to optimize workflow and minimize delays.
- Utilized handheld scanners for tracking packages within the sorting facility.
Customer Service Representative/Cherry Picker Operator
Essendant
Twinsburg, OH
04.2018 - 10.2023
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Implemented process improvements that streamlined workflow, reducing response times for customer requests.
- Facilitated order processing and tracking using internal systems, ensuring timely delivery.
- Trained new team members on customer service protocols and best practices, fostering a collaborative environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Operated cherry picker equipment to efficiently retrieve and transport inventory within a warehouse environment.
- Demonstrated versatility by performing various supporting tasks as needed, including assistance in loading/unloading materials using forklifts or manual methods when required.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback, and proactively addressing any potential issues or concerns related to cherry picker operations.
Plastic Extrusion Operator
Parker Hannifin Corp.
Ravenna, OH
07.2011 - 12.2014
- Operated extrusion machinery to produce high-quality plastic pipes consistently.
- Monitored production processes to ensure adherence to quality standards and specifications.
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Demonstrated adaptability by quickly learning new machinery operation techniques as required for various projects.
- Operated multiple extrusion lines to extrude various tubes, wires, and structural shapes used in the manufacturing of air brake tubing.
- Troubleshot and corrected machine-related problems through proper equipment adjustments.
- Kept equipment running smoothly by promptly addressing malfunctions or breakdowns through effective troubleshooting methods.
Education
High School Diploma -
Continental Academy
Miramar, FL11-2010
Skills
- Order processing
- Schedule management
- Multitasking Abilities
- Inventory tracking
- Reliability and punctuality
- Package handling
- Decision-making
- Problem-solving
- Teamwork and collaboration
- Customer service
- Customer relations
- Active listening
- Logistics support
- Computer proficiency
- Warehouse communication
- Microsoft Outlook
- Spreadsheets
- Microsoft PowerPoint
- Data reporting
- Critical thinking
- Schedule management
Timeline
Sorter/Package Loader
UPS
11.2023 - 04.2024
Customer Service Representative/Cherry Picker Operator
Essendant
04.2018 - 10.2023
Plastic Extrusion Operator
Parker Hannifin Corp.
07.2011 - 12.2014
High School Diploma -
Continental Academy